Associate Product Manager - Client Lifecycle (m/f/x)

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 27 billion euro is held on the platform by more than one million clients.

Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

With a growing client base, many processes that were manageable manually in the past no longer scale effectively and require a higher degree of automation. Your role will involve building self-service solutions for some of Scalable’s most significant processes throughout the client lifecycle.

• Collaborate closely with our Client Success and Operations teams to ensure that inquiries are addressed efficiently and to the satisfaction of Scalable’s clients.
• Align with the teams managing client master data to guarantee data consistency and accuracy.
• Serve as a liaison between your cross-functional software development team, design, Scalable’s Mobile teams, and other teams to create the most engaging client experience in the market.
• Ensure that Scalable Capital remains compliant with anti-money laundering and data protection regulations by developing robust systems and processes that safeguard client information and facilitate regulatory reporting.
• Enhance Scalable’s ability to reach its clients by managing the communication tool stack across multiple channels, including the client’s in-app mailbox, email, push notifications, and physical mail.

• Passion for digital products and the fintech landscape
• Excellent academic track record in relevant fields such as Business Administration, Finance, Management, Computer Science, or other STEM disciplines.
• Relevant internships or working student engagements
• Strong analytical thinking, leveraging both quantitative and qualitative data to drive decisions
• Excellent communication skills that are clear, concise, and targeted towards your audience - software engineer, stakeholder or executive
• Hands-on mentality and geared towards execution: from idea to UX-prototype to user story and design, you can handle it
• Excellent English communication skills (German is advantageous but not necessary)

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities or choose to work remotely within Germany (if eligible for the job)
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• (International) relocation support
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 25% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker