Patient Coordinator (Medical Receptionist - Full Time) - Livingston

As a Patient Coordinator at Schweiger Dermatology Group, your day-to-day responsibilities include managing incoming phone calls, scheduling patient appointments, and creating a welcoming atmosphere in the front office. You'll also be handling patient inquiries, ensuring smooth communication between providers and patients, and performing inventory management to keep supplies stocked. Your role is critical to providing the exceptional service we are known for.

To be qualified for the Patient Coordinator role at Schweiger Dermatology Group, candidates are required to have healthcare experience, preferably with a background in medical reception. Familiarity with EMR software and patient scheduling systems is preferred, and strong communication, customer service, and organizational skills are vital to succeed in this position.

Yes! The Patient Coordinator position at Schweiger Dermatology Group requires availability Monday through Friday, with rotating Saturdays. Flexibility to cover shifts and assist in a team environment is highly valued, allowing for a conducive work-life balance while meeting the needs of our patients.

Patient Coordinators at Schweiger Dermatology Group enjoy a wide range of benefits including medical, dental, and vision insurance, as well as a company-sponsored HSA contribution, and eligibility for a 401K plan. Additional perks include employee discounts on skincare products, extra personal holidays such as your birthday, and opportunities for continued education and in-house training.

Schweiger Dermatology Group is dedicated to supporting its Patient Coordinator team through a positive work environment. We provide our employees with the necessary tools and resources to excel at their roles, foster a culture of teamwork, and prioritize ongoing training to ensure career growth and job satisfaction.

In an interview, you can explain that a typical day involves greeting patients, answering phone calls, scheduling appointments, and managing patient inquiries. Highlight your ability to handle multiple tasks efficiently while maintaining a positive attitude throughout the day.

You can demonstrate your customer service skills by explaining that addressing a difficult patient begins with active listening. Acknowledge their concerns, remain calm, and work towards a solution while keeping the professional atmosphere intact. Emphasizing your empathy is key.

Be prepared to discuss your familiarity with EMR systems or any relevant software. Mention how you've used it for patient records, scheduling, and communication, showcasing your technical skills as they relate to the Patient Coordinator role.

Explain your approach to prioritization by discussing techniques such as creating a task list, identifying urgent responsibilities, and staying adaptable to changes, especially in a healthcare setting where patient needs can shift quickly.

Share that your motivation comes from providing excellent patient service and the satisfaction of knowing you’re making a positive impact on their experience. Passion for healthcare and helping others can really resonate in your answer.

Discuss the importance of clear and timely communication by describing how you maintain open lines with healthcare providers, keep them informed about patient needs, and anticipate their requests to enhance workflow.

Detail your conflict resolution skills by explaining how you'd assess the situation, consult with the affected parties, and try to find a solution that best meets the needs of both patients and providers while keeping the schedule organized.

You can mention your methods for efficient call handling such as active listening, keeping a notepad handy for important notes, and being clear and concise which helps in providing the best service without delay.

Express your admiration for Schweiger Dermatology Group’s commitment to patient care and employee satisfaction. Highlight specific aspects that attract you, such as their growth, supportive culture, or focus on ongoing development in the field.

In your response, tie your relevant experience and skills to the requirements of the Patient Coordinator position, showcasing your strong communication abilities, customer service experience, and any familiarity with the dermatology field.