Senior Renewal Program Manager

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU

In Enterprise SaaS, Renewals is the new growth. The existing customer base drives a majority of Box's recurring revenue along with a material amount of net new sales through expansion. At scale, customer retention and expansion is one of the strongest levers for growth. Box is looking for a Renewal Program Manager to join its Global Sales Strategy & Program Management team to focus on the current customer base, particularly on the Renewal motion. This role will partner closely with Renewals, Sales, and CS leadership to ensure we employ the right strategies and programs and tactics around the renewal event to drive overall company growth.

WHO YOU ARE

You are a builder and an optimizer. When you are introduced to something new, you can't help but dig until you understand the complete "why" behind the work. You love deriving actionable insights from data. You can quickly translate strategies and ideas into concrete, actionable steps. Your first instinct is to roll up your sleeves to solve the problem. Most importantly, you derive a huge amount of satisfaction out of improving and streamlining the little things in your work-life - knowing that many small improvements yield massive results. Ideal candidates will either bring deep Sales/Renewals experience as a practitioner with a penchant for strategy and operations, or bring a proven experience as a strategist and operator that can learn the business quickly.

WHAT YOU’LL DO

In this role you'll effectively join two teams - the Global Sales Strategy Team and the Renewals Leadership team. As part of both teams you will:

• Inform and drive global renewal strategy

• Assist with quarterly and annual organizational planning

• Identify, create, operationalize, and cascade new renewal programs and plays to GTM

• Perform ad hoc analysis and report generation to find opportunities in our renewals

• Run key renewals operational programs

• Scope, drive, and track ongoing and new renewal programs

• Own the forecasts for a portion of our “Scaled” business, working in conjunction with Business Analytics and other Box teams

• Drive cross-functional alignment

• Track and ensure alignment on programs that span Sales, Renewals, and CS

• Represent the Renewals perspective across various other functions

Here's the Fine Print

• 5+ years of experience in direct sales or renewals, or experience in an Operations or Consulting role

• Ability to constructively challenge assumptions, think strategically, and then translate into action

• Excellent cross-functional collaboration and communication skills

• Independent and motivated to thrive in an ever changing, fast paced environment

• Execute projects and initiatives end to end

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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