Job details

Robotics Field Operations Technician

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

WHO ARE WE?

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

At Serve Robotics, we are reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future of delivery. It’s designed to take deliveries away from congested streets and onto underutilized alleys and sidewalks. Serve reduces emissions, relieves traffic, and makes deliveries both faster and cheaper. Why move a two-pound burrito with a two-ton car?

As a Robotics Field Operations Technician, you’ll play a pivotal role in ensuring the success of our robot fleet through technical maintenance and operational support.

Responsibilities

Troubleshoot, diagnose, and repair robots using hardware and software tools.
Monitor and support robots in the field, resolving operational issues.
Assist with the deployment and retrieval of robots in and out of market areas.
Conduct component-level and assembly-level testing to identify performance issues.
Provide feedback to engineering and development teams to refine hardware, software, and operational processes.
Track, manage, and maintain lab and component inventories.
Log repair activities in Jira, including photos and videos, to inform hardware and software teams.
Assist merchants, retail staff, and customers during delivery operations.
Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image.

Qualifications

1–3 years of experience in electro-mechanical, robotics, automotive, electronics, or a similar technical field.
Proficiency with diagnostic tools, including multimeters, oscilloscopes, and other bench equipment.
Experience with software and hardware troubleshooting.
Familiarity with Jira or similar documentation tools.
Ability to lift 70 lbs and spend extended periods on your feet.
Comfortable driving U-Haul-sized vehicles.
Valid U.S. driver’s license.
Ability to work weekends and flexible shifts, including mornings and evenings.

What Makes You Standout

Hands-on experience in robotics or automation systems.
Familiarity with rapid prototyping, testing, or instrumentation.
Comfortable riding a bicycle in a city environment.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Robotics Field Operations Technician, Serve Robotics

At Serve Robotics, our team is on a mission to reimagine urban mobility with our innovative sidewalk delivery robot. As a Robotics Field Operations Technician in Dallas, you will play a vital role in ensuring the smooth operation of our fleet, which has already been changing the face of deliveries in Los Angeles. Your day-to-day will involve troubleshooting and maintaining our robots, providing operational support, and assisting in the deployment of our friendly delivery bots. You’ll be equipped with the necessary hardware and software tools to diagnose any issues, all while being part of a dynamic team of tech veterans who believe in solving real-world problems with creativity and collaboration. We’re not just about technology; we’re about improving the way deliveries are made by reducing emissions and relieving urban traffic. With responsibilities that include monitoring robots in the field, testing components, and maintaining an organized inventory, this job blends technical skills with the excitement of working alongside cutting-edge robotics. Your experience in electro-mechanical systems or a related technical field will be invaluable as you work closely with our engineers to iterate and refine our operations. If you are passionate about robotics and want to help shape the future of delivery in cities, we would love to hear from you!

Frequently Asked Questions (FAQs) for Robotics Field Operations Technician Role at Serve Robotics

What are the main responsibilities of a Robotics Field Operations Technician at Serve Robotics?

The main responsibilities of a Robotics Field Operations Technician at Serve Robotics include troubleshooting and repairing robots in the field, assisting with their deployment and retrieval, conducting tests to identify performance issues, and providing feedback to the engineering team. You will also maintain the cleanliness of the robots and assist merchants and customers during delivery operations.