Job details

Sr. Systems Engineer (MacOS)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Corporate Information Technology (CIT) is responsible for the enterprise technology that empowers Visa Inc. staff to support ongoing management of Visa Inc. operations and drive new innovations. The Client Engineering team is responsible Endpoint infrastructure, Compute, Active Directory configuration design/standards, Process Automation, Hardware and application standards, quality assurance and performance testing, Endpoint vulnerability management.

Reporting to the Sr. Manager - Client Engineering the role is responsible for the infrastructure, applications, systems, and services throughout the Visa macOS environment. The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assisting in the design and architecture of the macOS Environment, as well as high level operations support within the department for escalations and communication.

Essential Functions:

Act as technical evangelist for the Mac platform to enhance and promote the solution to the business.
Create and maintain all necessary documentation for supported applications to include products certified, installation and maintenance scripts.
Evaluate new releases, fixes, security updates etc., for supported applications and installation on all supported workstations platforms.
Work with various departments, technicians, and other SME's in reviewing certifications of new applications.
Create packages utilizing JAMF and 3rd party tools as required.
Provide technical guidance and training to other members of the Client Engineering team.
Evaluate potential implementation of new applications as required.
Provide necessary analysis reports on products evaluated and recommendations.
Provide third level support on issues escalated by the first or second level support.
Assist with vulnerability remediation as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3 - 6 years of experience with JAMF Pro or JAMF Cloud
Experience creating installation and packaging scripts using JAMF products
Extensive knowledge of MacOS systems management in an Active Directory environment.
Extensive experience in troubleshooting hardware and software problems.
Experience with network infrastructure (LAN, WAN, Wi-Fi).
Keep on top of the latest technologies and market trends in the information technology field and provide recommendations on new applications, products, and or solutions.
Experience providing second or third level support on multiple applications.
Experience with datacenter server architecture and security principles.
Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor.
Ability to coordinate activities within cross-divisional and cross-functional teams.
Ability to explain technical concepts to non-technical users.
Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
Ability to assess, analyze and research technical situations and provide viable alternatives.
Ability to learn new technologies, concepts, and procedures quickly.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

What You Should Know About Sr. Systems Engineer (MacOS), Visa

At Visa, we're searching for an enthusiastic Sr. Systems Engineer (MacOS) who can elevate our innovative tech environment in Bangalore, India. As a leading player in the payments and technology sector, Visa empowers individuals and businesses globally. In this role, you’ll join our Corporate Information Technology (CIT) team, focusing on enhancing the macOS infrastructure that supports our operations. You’ll act as a technical evangelist, promoting our Mac solutions while documenting and evaluating applications and updates. Collaborating with cross-functional teams, you’ll create installation packages using JAMF and support our staff by providing top-tier escalation assistance. Your unique expertise in troubleshooting and systems management within an Active Directory environment will ensure that the systems run smoothly. Additionally, you’ll play a key role in vulnerability management, keeping our macOS environment secure and up-to-date. This hybrid position offers the flexibility of remote work while fostering a strong team culture, emphasizing the importance of in-office collaboration 2-3 times a week. If you’re ready to leverage your 3-6 years of experience with JAMF Pro and your passion for Mac systems management at a company driven by a purpose, we want to hear from you!

Frequently Asked Questions (FAQs) for Sr. Systems Engineer (MacOS) Role at Visa

What are the key responsibilities of a Sr. Systems Engineer (MacOS) at Visa?

As a Sr. Systems Engineer (MacOS) at Visa, you'll focus on managing and optimizing the macOS infrastructure. Your responsibilities will include creating technical documentation, evaluating new releases and security updates, providing third-level support, and collaborating with various departments to enhance the application certification process. You will also be involved in vulnerability management to ensure our systems remain secure.