Inside Sales Professional

JOB RESPONSIBILITIESLead Generation• Holds self-accountable for prospecting a minimum of 1-2 hours each day• Obtains referrals from families served by the location• Networks and builds community and civic relationships• Explains and presents presentations to families served and referred families• Maintains and tracks activity levels to ensure productivityBuild Relationships with Families• Responds to client inquiries in a timely, respectful, sensitive and professional manner• Connects with families through listening, honest communication and genuine concern• Develops an understanding of each family’s unique needs and offers solutions that provide value to them• Stays in touch with families to ensure satisfaction• Prepares for all appointments and performs all procedures with professionalism and attention to detail• Follows through on all customer problems and requests• Builds trust-based relationships to earn the right to ask for referrals• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamwork• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales• Shares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducation• High school diploma or equivalent• 1-2 years of college or an equivalent of education and experienceExperience• High school equivalency and 1-2 years of college or an equivalent of education and experience• 1-2 years of customer service or sales industry experience preferredLicenses• Current state/province issued driver’s license with an acceptable driving record• Insurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and Abilities• Must be able to pass the Company’s internal presentation certification within thirty days of hire• Ability to work a number of evenings and or weekends every month• Ability to drive frequently• Ability to obtain and maintain an insurance license if required by state/province• Flexible hours but, at times must have the ability to work up to 12 hours in a day• Ability to treat others with empathy and respect• Knowledge of computers and some software• Customer service skillsCompany DescriptionWho we are. What we do.We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.CI” refers to Service Corporation International and its affiliates.SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.