Service Desk Technician

Service Desk Technician

The Service Desk Technician is responsible for the daily support of VHC personal computers, associated peripherals, software and Avaya Telecomm System, including iPhone support. This position is responsible for general troubleshooting, maintenance, repair and support related tasks for all VHC IT systems. This position is responsible for thoroughly documenting all relevent information to the support request ticket in a database. Position requires being able to multitask in a fast paced environment. Must have good customer communication skills.

• High School diploma or GED required
• Installing computer equipment
• Proficiency in Windows
• 1 year in a service role repairing computers and peripherals. A+ Certification is a plus
• 1 year of computer equipment and phone installation preferred
• Basic technical knowledge typically gained through completion of technical school and related experience
  
• Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
• Interpersonal skills and professional verbal communication skills
• A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
• Ability to install computer software
• Basic knowledge of computer networks
• Strong organizational skills and Customer Service Skills

• Provide daily support of VHC computers and systems.
• Provide telephone support; troubleshoot/replace avaya desk phones, patient phones, wireless and iPhones.
• Install all manufacturer mandated equipment modifications and updates on assigned equipment.
• Troubleshoot/diagnose digital computer/printer problems in a connected environment.
• Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed.
• Maintain and repair office equipment (eg PC's, printers, facsimile machines) at various customer locations.
• Responds to support requests and resolves the support request in a timely, accurate, and professional manner.

• 
  Paid Major Holidays
• Generous Paid Time Off / Vacation / Sick Time
• Health Insurance
• Dental Insurance

• Tuition Reimbursement

• Student Loan Repayment
• Overtime Pay, Call Pay, Preceptor, Charge and Call Back Pay Eligible

• Career Counseling, Leadership Development and Training

• Clinical and Research Pathways Eligible
• Annual Merit Review and Merit Increases
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Health Fitness & Education Class Discounts
• Employee Wellness Benefits
• Hospital Discount for Employees and Family

• VHC Health Outpatient Pharmacy

• VHC Retirement Program
• Workforce Enhancement Program
• Work/Life Discounts Program
• Free onsite parking
• Commuter Benefits
• Family Leave
• 401(k) + Match

• and much more!