Service Desk Technician I

Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.

We are seeking a Service Desk Technician I (Temp to Perm) to work Hybrid based out of our San Francisco office.

Responsibilities include, but are not limited to:

• Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients
• Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability
• Configure devices, drivers, and network printers
• Install operating systems and business applications
• Complete troubleshooting tickets to upkeep helpdesk documentation
• Assist in the installation and configuration of desktop and laptop hardware and software
• Participate in IT projects, other duties and special projects as assigned
• Perform other tasks and duties as required and assigned

• Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields
• 1+ years helpdesk experience
• Moderate PC skills
• Proficient at installation, build, upgrade, troubleshooting and knowledge of networking
• Knowledge of Windows 7 / 8 / 10 (installation and advanced troubleshooting)
• Ability to communicate effectively and with all levels of corporate personnel and management
• Resourceful and effective IT problem-solver
• Responsive and dedicated to providing excellent customer service
• Phone or call center experience a plus

What Wedbush Offers You

Wedbush Securities offers robust benefits to our colleagues

• Comprehensive medical, dental, and vision coverage with multiple health plan options for you and your family
• Health Savings Account with company-sponsored contributions
• Flexible Spending Accounts (FSA) traditional and dependent care
• Pre-Tax Commuter Benefits
• 401(k) plan with discretionary, competitive company matching and profit-sharing contributions
• Tuition reimbursement up to $5,250/year
• 3 weeks of Paid Time Off
• 2 weeks of Paid Sick Time (may vary by location)
• 10 Paid Holidays
• Charitable Donation Matching Contributions
• Paid Leave (Military, Jury Duty, Volunteer Time Off, Disability, etc.)
• FINRA License Sponsorship
• Travel & Employee Assistance and Employee Discount Programs

The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $50,000-$65,000. At Wedbush, it is not typical for an individual to be hired at, or near, the top of the range for their role. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Wedbush Securities (WS) is proud to be an Equal Employment Opportunity employer. WS does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm as well as provided equal opportunities to succeed.

Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview
From: Wedbush Securities