Service Technician II
Description
Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world’s largest musical instrument manufacturer, we are known for our quality, customer service and innovation.
Yamaha is looking for a passionate and experienced Service Technician II for pro-audio, commercial audio, consumer AV who enjoys solving customers issues to drive positive results. Support levels include Yamaha authorized dealers, field technical support, in-house repair, software support and pre-sale customizations.
Purpose of Role
Provides support and component level repair for warranty, non-warranty, refurbish repairs, pre-sales customizations.
Key Accountabilities Include
- Contribute to customer satisfaction and Yamaha brand strength by creating positive customer experiences.
- Support customer retention and brand loyalty by ensuring inhouse repairs are completed in a timely and thorough manner.
- Support achievement of department metrics.
- Complete inhouse repairs for both warranty and non-warranty including troubleshooting to component level and removal of components.
- Contribute to internal and external training.
- Resolve customer inquiries, cases, and concerns.
- Report quality issues.
- Pre-authorize field support to ensure work is validated for warranty reimbursement payment.
- Create internal and external knowledge articles for self-service support.
- Analytics – Operations: Use data to understand business process and inform goals.
- Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand.
- Customer/Dealer Problem Resolution: Gather information towards appropriate solutions.
- Department Technology and Systems: Understand and can effectively use department technology and systems to perform work.
- Product Knowledge – Operations: Possess detailed knowledge of Yamaha products and services.
- Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
- Customer Focus
- Values Differences
- Action Oriented
- Communicates Effectively
- Self-awareness
- Being Resilient
Here’s What You’ll Bring to the Table
- Experience in technical service field/repair.
- Proficient with reading and following a schematics and block diagrams 2.
- Proficient with Microsoft Office Suite, Oracle, Salesforce, and Tableau.
- Able to travel up to 5%, including nights and weekends.
- Intermediate soldering skills.
- 2+ years professional work experience in technical service field/repair.
- Associate's degree (A.A.) or equivalent from two-year college or technical school.
Here's What We'll Bring to the Table:
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions.
- Performance based bonus program.
- Robust employee wellness programs including free music lessons.
- Gym and wellness reimbursement program.
- Tobacco cessation reward program.
- Free concerts from award winning artists.
- Discounted hotel, travel, entertainment, and other attractions.
- Employee product purchase program.
- Flexible work options (including hybrid schedule).
- Casual dress.
- Vacation, sick-time and personal floating holidays.
- Inclusive and passionate culture.
- Opportunity to be part of something bigger; changing people’s lives through music and sound.
Compensation
- Up to $38.00 per hour
- The posted compensation is the base pay. This is the hiring range and does not include bonus potential or the value of benefits. The hiring range does not reflect total earning potential over time.
If this role is ‘music to your ears’, please apply!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
By
Yamaha
Yamaha Corporation doesn't produce records, but it does help people make plenty of music. The company is a leading maker worldwide of musical instruments, including pianos, electronic keyboards, and synthesizers. It also manufactures and distribut...
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