Advisory Solution Consultant - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our HCLS Solution Consulting team, you will have a major impact on our future success by supporting revenue growth at large and very large Life Sciences organizations. The Core SC evangelizes all products in the ServiceNow portfolio and serves as a single technical leader with the client.  This individual plans and executes large complex technical sales cycles often managing one or more product specialist, additional matrixed sales organizations, and partners assigned to the territory.  This individual will drive trusted advisor relationships with executives and front-line customer stakeholders by leveraging their Life Sciences industry knowledge as well as their broad technical knowledge across the enterprise technical ecosystem.

This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Advisory Solution Consultant is a technical leader with the advanced ability to develop, position and provide product and domain specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and lead product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Leverage Life Sciences business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business
• Leverage expertise in low code application development platforms or equivalent to differentiate the Now Platform from competitive solutions
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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