AI Steward- Govenance

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role:

You will be the operational backbone to support the building of responsible & trusted Generative AI and Machine Learning solutions. Data is quickly turning into the most precious business asset for AI. Ethical & trustworthy product development becomes crucial for building trust with customers. The governance posture around data assets and the AI SDLC influence ServiceNow customers' buying decisions.  

The AI Steward will oversee the entire data and development lifecycle, transforming data into a compliant, actionable, and secure asset that our AI practitioners can utilize. You will establish data and governance frameworks for the AI SDLC, enforce governance standards and policies, assist business units in selecting appropriate data, and contribute to all areas of data operations and governance. Collaborating with our development team responsible for implementing AI development tools, you will ensure that AI Governance policies, controls, and requirements are incorporated into lifecycle. You will oversee the rightful use of those tools and define user stories that will help the development team implement controls.  

To succeed in this role, you must possess a blend of experience in defining data & development processes, governance, along with hands-on skills in resolving data issues and ensuring compliance with contractual and regulatory requirements. You should be able to influence and establish data governance across multiple teams and work collaboratively with cross-functional teams on all data-related matters. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5 years of experience in consulting, business intelligence, analytics, or an equivalent analyst position with experience in PL/SQL and an additional object-oriented programming language (e.g., Python, Java, JavaScript)
• Effective problem solving and analytical skills. Ability to manage multiple projects and report simultaneously across different stakeholders
• Structured thinking with ability to easily break down ambiguous problems and propose impactful data modeling designs
• Passion for analyzing large and complex data sets and converting them into the information which drive business decisions
• Attention to detail, organization and effective verbal/written communication skills
• Experience in big data instances: Cloudera, Azure, Snowflake, and the like.
• Proven track record in rolling out self-service analytics solutions (e.g. Tableau Server Ask Data, etc)
• Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
• Must be able to work in fast paced environment and be able to adapt to changing requirements.
• Understanding of technology development projects and the full technology development lifecycle

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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