Job details

Assoc Reliability Engineer - 24/7 Rotation Shifts

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Qualifications

To be successful in this role you have:

In order to be successful in this role, we need someone who has:

Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Java experience
Experience in one (or more) scripting languages:  JavaScript, Python, Perl, Unix Shell, Windows Shell)
Advanced Unix/Linux experience
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration

Desired Skills

The following additional skills are preferred but not required:

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Advanced object oriented programming skills (Java strongly preferred).
Deep understanding of JavaScript
Demonstrated proficiency with the following Technical Skills
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Experience with Splunk
Understanding of Simple Network Management Protocol (SNMP)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Assoc Reliability Engineer - 24/7 Rotation Shifts, ServiceNow

Are you ready to take your technical skills to the next level? Join ServiceNow as an Associate Reliability Engineer in our vibrant Dublin office located at 60 Dawson Street! This isn’t just any engineering role; it’s a chance to be the backbone of our Performance Support team, where you’ll tackle some of the most complex challenges head-on. In this customer-facing position, you'll not only resolve critical performance and instance availability issues, but you'll also step up as a mentor for junior team members. If you have a knack for troubleshooting and a passion for technology, this is your moment to shine! We’re looking for someone experienced with relational databases like MySQL and Oracle, familiar with Java, and skilled in various scripting languages. You should be a pro at diagnosing performance degradation and have a fundamental understanding of web application stacks. And even though this role involves working 24/7 rotational shifts, the rewards are worth it. With a commitment to quality work and stellar customer service, you'll find satisfaction in making a real difference in how our customers operate. Embrace this fantastic opportunity to evolve in a company that values diverse backgrounds and experiences. Apply now and help us make the world work better!

Frequently Asked Questions (FAQs) for Assoc Reliability Engineer - 24/7 Rotation Shifts Role at ServiceNow

What are the main responsibilities of the Associate Reliability Engineer at ServiceNow?

As an Associate Reliability Engineer at ServiceNow, your primary responsibilities include managing and resolving challenging issues related to performance and instance availability. You’ll serve as the last point of escalation within the technical support team while mentoring junior team members. This role also involves troubleshooting complex technical problems, ensuring optimal system performance, and maintaining strong inter-personal relationships with customers.