Strategic Pursuit Manager

As a Strategic Pursuit Manager at ServiceNow, your key responsibilities will include supporting the Central European Leadership Team, working closely with Account Teams to enhance collaboration with strategic customers. You'll craft and present Executive communications that highlight how our solutions align with the strategic priorities of these customers, ultimately driving results. Additionally, you will develop engagement plans and serve as a sparring partner in negotiations, ensuring that our customers achieve maximum business value through effective service implementation.

To apply for the Strategic Pursuit Manager role at ServiceNow, candidates should ideally possess at least 4 years of experience in a Top Tier Consulting Firm, preferably at the Project or Engagement Manager level. A PhD or MBA from a prestigious institution is highly preferred. Strong problem-solving skills, fluency in English and German, and a proven track record in managing multiple cross-functional projects are essential. A commercial drive and a collaborative attitude in a fast-paced environment will set candidates apart.

ServiceNow is committed to nurturing talent within its team, particularly for roles like the Strategic Pursuit Manager. We provide unique training opportunities and mentorship programs, enabling you to develop your skills further while working alongside industry-experienced leaders. By fostering an environment of continuous learning and collaboration, we empower our employees to drive impactful transformations for our customers and grow in their careers.

At ServiceNow, we promote a flexible and trusting work environment. As a Strategic Pursuit Manager, you will experience a dynamic culture where collaboration and innovation thrive. We encourage open communication and value diverse perspectives, making it easy for you to share ideas and contribute to the success of our strategic initiatives. Our approach to work also includes flexible work personas, ensuring a balance that aligns with personal and professional responsibilities.

ServiceNow values career development and offers various pathways for growth within the company. As a Strategic Pursuit Manager, you'll have opportunities to advance into senior leadership roles, given your exposure to CxO-level strategies and engagement across strategic accounts. With ongoing training and support, plus access to a network of professionals, you can enhance your expertise and take your career to new heights within the fast-paced SaaS industry.

In your response, highlight specific instances where you successfully managed strategic accounts, illustrating your approach to building relationships and delivering value to clients. Emphasize your ability to identify customer needs and align those with business strategies to foster long-term partnerships.

Discuss a systematic approach you take when faced with challenges in a consulting role. This could involve gathering data, analyzing insights, brainstorming solutions, and collaborating with team members to implement effective strategies. Provide an example where this approach led to a successful outcome.

Share techniques you utilize to build rapport with executive stakeholders, such as understanding their business priorities, tailoring your communication style to suit their preferences, and presenting data in a compelling manner. Illustrate this with examples from past experiences where effective engagement led to positive results.

Provide a detailed account of a situation where you juggled several projects, illustrating your organizational skills and ability to prioritize tasks. Highlight tools or methods you employed to keep everything on track, manage deadlines, and ensure client satisfaction throughout the process.

Discuss your approach to designing engagement plans for executives, focusing on how you assess their needs and align them with your organization’s strengths. Offer an example where a well-crafted engagement plan resulted in tangible business outcomes.

Share your strategies for thriving under pressure, such as prioritization, effective communication, and leveraging resources. Provide a specific example of a high-pressure situation and how you successfully navigated it.

Express the importance of clear and effective communication in consulting. Discuss how you utilize communication to drive collaboration, deliver complex information succinctly to clients, and build team alignment. Use past experiences to substantiate your views.

Outline a negotiation scenario with relevant details, including objectives, challenges, the strategy you deployed, and the final outcome. Highlight your interpersonal skills and the ability to find mutually beneficial solutions.

Discuss your enthusiasm for ServiceNow’s innovative approach to technology and how you resonate with the company’s mission to make the world work better. Express how this energy fuels your ambition to contribute as a Strategic Pursuit Manager.

Explain your process for understanding a client’s strategic vision, including conducting thorough research, engaging in collaborative discussions, and ensuring alignment of ServiceNow’s solutions to address their key objectives. Provide examples of successful engagements.