Client Director Financial Services Data

As a Client Director at ServiceNow, your primary responsibilities include strategic leadership for assigned accounts, relationship management, development of tailored ServiceNow solutions, and leading virtual teams. You will focus on building trust with clients while promoting an outstanding customer experience and achieving financial targets including licenses and renewals.

To qualify for the Client Director position at ServiceNow, candidates should possess over 10 years of client management experience, at least 5 years as a Client Director or similar role, and prior sales experience in IT Service Management or related fields. A proven track record of exceeding sales targets and the ability to manage virtual teams are essential.

The Client Director position at ServiceNow is based in Staines, United Kingdom, specifically at the Strata Building located at 1 Bridge Street, Ground Floor and First Floor.

Candidates applying for the Client Director role in Financial Services Data at ServiceNow should have a minimum of 10 years of experience in client management, extensive experience with multi-million-dollar sales solves, and strong executive-level relationship management capabilities in the IT sector.

The Client Director position at ServiceNow requires candidates to be open to travel up to 50%, depending on the geography and region of the assigned accounts.

When building relationships as a Client Director, I prioritize understanding the client's specific needs and goals. I engage in active listening, ensure regular communication, and work to establish trust through consistent delivery of value—balancing both business objectives and interpersonal rapport.

In my previous role as a Client Director, I successfully implemented a stakeholder engagement strategy that included tailored communications and regular touchpoints with different departments in the client's organization. This approach not only increased our visibility but also strengthened traction with our solutions, resulting in a 30% increase in client retention.

Success in the Client Director role is typically measured through key performance indicators such as account growth percentage, client satisfaction scores, and the achievement of sales targets. I also consider customer engagement metrics and the depth of relationships built over time.

Managing a virtual team effectively requires leveraging various collaboration tools, setting clear expectations, and maintaining regular check-ins. I emphasize proactive communication and ensure team members feel supported, fostering a culture of accountability and openness to ideas.

ServiceNow stands out due to its innovative cloud-based platform that integrates various business processes efficiently. The commitment to enhancing the overall customer experience with robust support and customization options is what makes ServiceNow a leader in the IT industry.

When conflict arises with clients, I approach the situation with empathy and a problem-solving mindset. I listen actively to the client's concerns and seek to understand their perspective before collaboratively working towards a resolution that meets their needs without compromising the integrity of our solutions.

In my former role, I identified a gap in the client's solution adoption and proposed an upsell initiative. By aligning our offerings with their strategic goals, we were able to exceed sales targets by 50% over two consecutive quarters, enhancing our partnership and increasing overall satisfaction.

To foster trust with clients, I prioritize transparency in communication, deliver on promises, and maintain a consistent presence in their strategic discussions. Building rapport through shared experiences and demonstrable value creates a foundation of trust and loyalty.

I stay informed about industry trends by engaging in continuous learning through webinars, industry publications, and networking within professional circles. This knowledge allows me to provide insightful advice and solutions that are aligned with the evolving landscape of our client's industries.

Data plays a crucial role in my decision-making process as I analyze trends in client behavior, operational performance, and market dynamics. Using data insights allows me to make informed recommendations and adjust strategies to maximize ROI for our clients and ServiceNow.