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Client Director - job 1 of 2

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

10+ years of experience in client management, aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$175000 / YEARLY (est.)

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$150000K

$200000K

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What You Should Know About Client Director, ServiceNow

Welcome to the exciting opportunity of becoming a Client Director at ServiceNow, located at the First International Finance Centre in Mumbai. If you’re passionate about leading executive partnerships and driving business growth, then this role might just be your perfect match. At ServiceNow, we empower organizations through innovative AI-enhanced technology, helping over 8,100 customers, including a majority of the Fortune 500, to work smarter and faster. As a Client Director, you will be at the forefront, leading our engagement with some of our largest accounts. Your key responsibilities include managing executive relationships, overseeing the strategic development of tailored ServiceNow solutions, and collaborating with various internal teams to deliver outstanding customer experiences. Here, you’ll not only drive financial targets but also build trust and multi-tier relationships from project teams to CxOs. With opportunities to travel and meet clients across the globe, this role allows you to impact key business outcomes profoundly. If you have over a decade of experience in client management and a knack for exceeding sales targets, you’ll fit right in. The unique culture at ServiceNow values inclusivity and encourages diverse backgrounds, ensuring we’re not only looking for traditional paths but also those who dare to dream big. So, if you're ready to embark on this journey with us, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Client Director Role at ServiceNow

What are the responsibilities of a Client Director at ServiceNow?

As a Client Director at ServiceNow, your main responsibilities include managing executive relationships for large existing accounts, providing strategic leadership, and developing tailored solutions for clients. You will also oversee the performance of virtual teams, ensure financial targets are met, and build deep relationships across the client's organization, from project teams to CxO levels.