Director of Product Management Operations

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow’s Digital Experience and Platform Team seeks a visionary Director of Product Management Operations. In this pivotal role, you will spearhead the development and implementation of robust processes and operations aimed at crafting innovative digital experiences, services, and products to drive the success of our customers and marketing organization. These initiatives will be instrumental in propelling ServiceNow's marketing efforts to new heights of success. 

What you get to do in this role: 

• Leadership and Strategy: Lead a dynamic team in establishing and refining processes that enhance our ability to deliver market-leading digital experiences and products. 

• Operational Excellence: Implement and monitor key metrics to gauge operational effectiveness, drive continuous improvement, and ensure alignment with agile methodologies. 

• Innovation Management: Foster an environment of innovation that encourages creativity and the development of cutting-edge operational solutions to meet marketing objectives. 

• Stakeholder Collaboration: Work closely with cross-functional teams and stakeholders to align product management operations with overall business goals, ensuring seamless integration and mutual success. 

• Agile Advocacy: Champion agile practices within the team, ensuring flexibility, rapid iteration, and responsiveness in our product development processes. 

• Develop short and long-range operating objectives to prevent operational obstacles to new initiatives 

• Integrates activities between teams to solve problems and maximize throughput 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Proven experience in product management operations, ideally within a digital experience or platform development context. 
• Strong leadership skills with a track record of managing, developing, and inspiring high-performing teams. 
• Expertise in implementing and optimizing processes and operations for product management in a tech-forward environment. 
• Familiarity with agile methodologies and a demonstrated ability to adapt these practices to enhance team efficiency and product quality. 
• Excellent analytical skills, with an ability to set, monitor, and analyze performance metrics for continuous improvement. 
• Outstanding communication and collaboration skills, capable of engaging effectively with various stakeholders and cross-functional teams. 
• 10+ years managing teams to deliver operational excellence 
• 10+ years delivering or leading operations for a product/service environment 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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