Director, Solution Consulting, Customer & Industry Workflow

Born from a vision in sunny San Diego in 2004, ServiceNow has evolved into a global technology powerhouse. Founded by Fred Luddy, a visionary engineer, the company recognized the transformative potential of cloud computing and AI. Today, ServiceNow empowers over 8,100 customers, including 85% of the Fortune 500®, with its intelligent, cloud-based platform. This platform seamlessly connects people, systems, and processes, enabling organizations to work smarter, faster, and more efficiently.

Recent advancements, such as the integration of generative AI across the Now Platform, are revolutionizing how work gets done. From automating routine tasks to unlocking new levels of employee productivity and customer experience, ServiceNow is at the forefront of this exciting technological evolution. Join us on this journey as we continue to make work, work better for everyone.

What you get to do in this role:

Imagine a world where every business runs at the speed of now.

As a Director of Solution Consulting, Customer & Industry Workflows, you'll play a pivotal role in making this a reality. 

You'll lead a high-performing team of Solution Consultants, hungry to innovate and humble enough to learn from every interaction.

Together, you'll wow our customers by developing and delivering cutting-edge solutions that transform how businesses operate. You'll foster a team environment where everyone feels valued and empowered to contribute their unique perspectives.

Key Focus:

• Hungry: Continuously push boundaries and exceed customer expectations.
• Humble: Embrace feedback and learn from every internal and external experience.
• Wow Our Customers: Deliver exceptional experiences and  outcomes that exceed expectations.
• Create Belonging & Win as a Team: Build a high-performing and inclusive team that thrives on collaboration and celebrates shared success.

To be successful in this role you have:

Now, Imagine yourself leading a team of brilliant minds, guiding them to transform businesses with ServiceNow. You're a seasoned leader with 7+ years of experience building and motivating high-performing Solution Consulting teams, ideally within a customer-obsessed environment. You understand that true success begins with deeply understanding our customers' unique challenges and opportunities.

You're a master communicator, able to seamlessly translate complex technical concepts into compelling narratives that resonate with both technical and non-technical audiences. You possess a unique ability to bridge the gap between strategic vision and tactical execution, demonstrating how ServiceNow's innovative platform can drive significant business value for our customers by collaboratively discovering and defining their desired outcomes. You also possess a strong track record of developing and executing winning strategies, both for our customers and for the growth and development of your own team and business.**

You're a natural collaborator, adept at building strong relationships equally across all levels of both the customer and our organization, from Enterprise Architects to C-level executives. You thrive in a dynamic environment, navigating ambiguity with grace and leading your team to adapt through complex challenges while providing the structure and support they need to thrive with autonomy and agency. You are a strategic thinker who can translate high-level goals into actionable plans and drive measurable results.**

While not required, prior experience with ServiceNow and within the domain of customer service will be a significant advantage, allowing you to quickly grasp the nuances of our platform and our customers' unique needs.

This role demands a passionate and driven individual with a proven track record of success. Are you ready to make a significant impact and shape the future of ServiceNow?

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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