Job details

Mgr, Software Quality Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Qualifications

To be successful in this role you have:

7+ years of software product quality engineering experience including test planning, implementation and execution.
5 + years of Experience in a management position for technical teams
Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defect analysis.
Significant hands-on experience in project management and Agile/Scrum product development life cycles
Thorough understanding of performance testing and automation testing.
Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment.
Collaborative but decisive personal style; highly effective communicator and problem solver.
Manage multiple competing priorities while driving resolution and getting results
Delivering Support for identified functions – driving resolution, reporting & managing SLA, and KPI, root cause analysis. Perform the role of Critical Escalation Manager.
Hiring, mentoring, and managing team of QA & Support Engineers
Open to travel – This role might require occasional travel

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Mgr, Software Quality Engineering, ServiceNow

As the Mgr, Software Quality Engineering at ServiceNow, you'll play a key role in ensuring the quality of our innovative products that empower over 8,100 customers worldwide, including 85% of the Fortune 500. Nestled in the vibrant Salarpuria Sattva Knowledge City in Hyderabad, you will lead a talented team focused on test planning, implementation, and execution to uphold the high standards we’re known for. With over 7 years of quality engineering experience and a solid 5 years in a management role under your belt, you'll bring your expertise in Agile/Scrum methodologies and performance and automation testing to the table. Your responsibilities will involve mentoring your team, managing various competing priorities, and fostering an environment of collaboration and problem-solving. We're looking for someone with a strategic mindset, ready to deliver insightful support for identified functions while maintaining a keen focus on SLAs and KPIs. At ServiceNow, we embrace diverse backgrounds, so even if you don't meet every single qualification, if you're eager to dream big, we insist you apply. Together, let’s continue the journey of making the world work better for everyone!

Frequently Asked Questions (FAQs) for Mgr, Software Quality Engineering Role at ServiceNow

What are the responsibilities of the Mgr, Software Quality Engineering at ServiceNow?

As the Mgr, Software Quality Engineering at ServiceNow, you will oversee the testing life cycle, manage quality assurance processes, mentor a dedicated team, and ensure that our products deliver exceptional quality. Your role will involve test planning, defect analysis, and collaboration across teams to meet quality goals.