Job details

Principal Strategist, Inspire Value - job 1 of 2

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Customer Advisory

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
Document and present insights and recommended solutions to meet customer goals
Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
Provide expertise to help assess and prioritize accounts and strategies
Provide full lifecycle business outcome and value realization advice

Thought leadership

Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
Improve current methods and frameworks
Work with and enable the ServiceNow teams on a business consulting approach to sales

Qualifications

To be successful in this role you have:

Must be fluent in Japanese and English
Must be already authorized to work in Japan
10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
Experience with public speaking, meeting facilitation and white boarding
Deep customer connects in regions
High level of executive presence with a humble demeanor
Analytical and financial experience
Enjoyment working in a collaborative environment
Ability to travel up to 40% of the time

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

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4.6

CEO of ServiceNow

Bill McDermott

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What You Should Know About Principal Strategist, Inspire Value, ServiceNow

If you're a seasoned strategist with a passion for digital transformation, ServiceNow is excited to invite you to apply for the Principal Strategist position based in Tokyo. Here at ServiceNow, we empower organizations to work smarter with our innovative cloud-based solutions. In this pivotal role, you will partner with executives to guide them through their digital transformation journeys, leading engaging discovery workshops and providing custom, industry-aligned advisory services. Your mission will involve documenting insights and presenting strategic recommendations that align with our clients’ goals. You'll create impactful deliverables, including multi-year roadmaps that justify actionable business cases. Collaboration is key, as you will work closely with our sales and customer success teams to shape account strategies and ensure our clients achieve maximum value from their investments. As a thought leader, you’ll drive the creation of best practices and enhance our consulting frameworks. This role is best suited for someone fluent in both Japanese and English, with over a decade of experience in management consulting or strategy management within technology. If you thrive in a collaborative environment and love simplifying complex ideas for executives, then this might be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Principal Strategist, Inspire Value Role at ServiceNow

What are the core responsibilities of the Principal Strategist at ServiceNow?

As the Principal Strategist at ServiceNow, your key responsibilities include engaging with executives to tailor digital transformation strategies, leading workshops to uncover customer goals, and producing high-quality strategic deliverables. You will work alongside sales and customer success teams to refine account plans and offer lifecycle advice ensuring our clients realize full business value.