CMS - Strategic Planning, GTM, and Operations Snr Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Strategic Planning, Go-to-market, and Operations role supports the CEMEA CMS organization and sets out to facilitate achievement of financial and business goals for the region.  The successful candidate will be responsible for driving the acceleration of Commercial, Visa Direct, and Visa Government Solutions in priority markets, supporting the achievement of scorecard targets, tracking the AOP & revenue achievement, guiding regions on go-to-market efforts, and developing pricing strategies and frameworks across the region.

Key Responsibilities

The candidate will support the CMS Strategy and Pricing lead across various initiatives within the CMS Organization by coordinating work deliverables across varied stakeholders (country manager, CM regional leads & functional verticals), provide support in financial planning, key project tracking, go-to-market strategies, and pricing. Primary responsibilities of this position are:

Strategy and GTM

• Lead/ coordinate the AOP for CEMEA and ensure optimal investment of resources to finalize the operating plan for CMS

• Conduct market research, trend analysis and competitor benchmarking for key products and priority fintechs to understand capability gaps and partnership potential

• Support the efforts and go-to-market strategies of new use cases - Visa Direct XB, P2P Alias, Fleet 2.0 solutions, Healthcare LMM, etc. to ensure clearly defined business and investment plans are in place to drive strategy execution

• Develop pricing & IRF strategies to compete with alternatives in regions and launch new solutions to ensure incremental revenue for the business

• Work with global CMS team and regional teams to build & support the regional commercialization approach to use case selection, opportunity assessment, competitor analysis, pricing, marketing, etc.

• Work with minimal direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to CMS leadership

Operations and Communications

• Assess the accuracy of transaction & revenue forecasts, from FY25-30, on a consistent basis to evaluate trends and gaps to reaching goals and driving revenue, while evaluating potential root case of unexpected shifts in volume/ revenue trends

• Support with target & scorecard and OKR planning, tracking and reporting to global and regional executives

• Support the head of CMS and CMS Strategy on preparing, hosting, and delivering client events, internal townhalls, and internal/ external executive presentations

• Develop and maintain established an internal communications architecture. such as all-hands, QBRs, MBRs, and newsletters to empower, align, and motivate

• Build the program management function to drive execution of key initiatives for CMS

• Ensure compliance & policy adherence for audits

Sales Excellence

• Oversee the health of the CMS sales pipeline and track sufficiency while communicating progress monthly

• Optimize the sales and account management processes for efficiency, and provide training and development programs to improve the team's skills

• Build the Sales to Revenue conversion analysis and identify areas of improvement to reduce CMS Time to Sales and Time to Revenues

• Ensure Dynamics adoption and accurate reporting within the CMS organization

• Focus efforts on business continuity planning and process improvements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• BA/BS in Business, Economics, Finance or Strategy
• MBA in a business relevant discipline preferred
• Minimum 8 to 9 years of experience, with significant exposure to Management Consulting & Strategy work
• Experience in or significant exposure to the financial services and payments industry required
• Global or multi-national business experience strongly preferred
• Superior analytical and financial analysis skills
• Strategic thinking, strong organization skills, ability to summarize findings from data, curiosity to deep dive on root cause of trends
• Personal presence and ability to clearly communicate, verbally and in writing, compelling messages to senior managers and other stakeholders
• Active listening skills required
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment
• Excellent problem-solving skills with a strong focus on clients
• Ability to rally corporate resources and functional experts to drive business objectives
• Strong interpersonal and leadership skills to influence and build credibility with various CEMEA functions and Country teams, in order to work in a matrix organization
• Ability to quickly assess an opportunity, using industry experience and fact-based analyses
• Passionate about what you do and fired up about the opportunity to transform payments working for the industry leader
• Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtain buy-in and elevate issues at critical junctures appropriately
• Ability to learn quickly, deal with complexity and lead change
• Aptitude to source relevant information and make timely decisions, tolerance for ambiguity
• Expert level Excel and PowerPoint
• Excellent communicator, with strong English written and verbal skills

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.