Job details

Senior Manager, Solution Consulting (Telco)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Work with regional sales managers to prioritize regional Solution Consulting efforts
Assign resources to sales opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Qualifications

To be successful in this role you have:

Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
7 years’ experience in presales
Experience managing presales teams as 1st line management
Deep experience with the Asia market and experience selling and gaining access to Telco customers’ senior management
Understanding of standard approaches to coaching, mentoring and management of individual contributors
Ability to motivate and inspire a growing team of Presales Solutions Consultants
Experience in Value Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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4.6

CEO of ServiceNow

Bill McDermott

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What You Should Know About Senior Manager, Solution Consulting (Telco), ServiceNow

Are you ready to take your career to the next level with ServiceNow? We are on the lookout for an enthusiastic Senior Manager, Solution Consulting (Telco) to lead our dynamic team in Singapore. At ServiceNow, we’re all about transforming businesses through innovative cloud-based technology. In this role, you will have the exciting opportunity to ensure that our Solution Consultants effectively demonstrate the relevance of our solutions to customers' needs, uncovering their unique business and technical challenges. You’ll also have the chance to develop your team by guiding their professional growth and building a pipeline of future talent. Collaborating with regional sales managers, you’ll prioritize efforts to ensure our sales initiatives are a success. You will also oversee essential activities such as resource allocation and training, making sure your team is equipped to exceed our customer's expectations. If you're someone who thrives in a fast-paced IT environment and has a strong background in presales with experience in managing teams, we want you! Join us at ServiceNow as we pursue our mission of making the world work better for everyone!

Frequently Asked Questions (FAQs) for Senior Manager, Solution Consulting (Telco) Role at ServiceNow

What are the key responsibilities of the Senior Manager, Solution Consulting (Telco) at ServiceNow?

As a Senior Manager, Solution Consulting (Telco) at ServiceNow, your primary responsibilities will include ensuring that Solution Consultants highlight the relevance of our solutions to customers, discovering their business needs, and providing high-quality presentations and demonstrations. You will also focus on developing your team members, assigning resources effectively, and evaluating team performance to align with company goals.