Senior Software Quality Engineer - job 2 of 2

As a Senior Software Quality Engineer at ServiceNow, your key responsibilities include maintaining existing automation test frameworks, collecting and reporting quality metrics from test executions, collaborating with developers to create specific testing strategies, and automating these strategies. Additionally, you will create comprehensive test plans, execute them, and assist engineering teams in troubleshooting and addressing issues within applications and testing environments.

To be successful as a Senior Software Quality Engineer at ServiceNow, you should have at least 4 years of experience in quality assurance, particularly with Java programming, Selenium, JUnit, and TestNG. Proficiency in JavaScript scripting, and familiarity with tools like Eclipse, Jenkins, Maven, and Git are also essential. You should possess a solid understanding of various testing techniques and their effective application.

At ServiceNow, the working environment is designed to foster flexibility and trust. The role of a Senior Software Quality Engineer can involve various work personas, including flexible, remote, or required in-office arrangements, allowing you to choose the best fit for your work style. We value productivity and innovation within a supportive culture.

The base pay for the Senior Software Quality Engineer position at ServiceNow ranges from $121,500 to $206,500, depending on skills and experience. Additionally, the compensation package includes equity, variable or incentive compensation, health plans, a 401(k) Plan with a company match, flexible spending accounts, and generous family leave programs.

Yes, ServiceNow is committed to inclusivity and welcomes candidates from diverse backgrounds, including those with non-traditional career paths. We believe that unique experiences enrich our team and encourage all qualified applicants to apply for the Senior Software Quality Engineer position.

As a Senior Software Quality Engineer, I have primarily worked with testing frameworks such as Selenium for automated browser testing, JUnit for unit testing Java applications, and TestNG for high-level testing that allows controlling test execution flow and reporting.

Performance testing focuses on how a system performs under certain workloads, including its responsiveness and stability. In contrast, functional testing assesses whether the software functions according to specified requirements. Both are critical, but they target different aspects of the software's quality.

To ensure the effectiveness of my test plans, I always start by thoroughly reviewing requirements and design documents. I involve stakeholders in discussions and leverage past test case data to ensure coverage. Regularly updating the test plans based on ongoing feedback and test execution results is also crucial.

I employ several strategies for automating testing processes, such as leveraging existing automated frameworks, prioritizing tests based on risk assessment, and continuously refactoring code to enhance maintainability. Collaboration with developers for creating automation-first features is another key strategy.

When a test fails, I first verify the failure by replicating the issue. Then I analyze logs and error messages to identify the root cause. Depending on the findings, I may need to communicate with the development team to address code flaws or reassess the test case for revisions.

For continuous integration, I prefer using tools such as Jenkins, which allows for seamless integration and automated testing. Coupled with version control systems like Git, it enables continuous monitoring of changes in the codebase and immediate feedback on quality.

In my previous role, we faced a significant challenge with cross-browser compatibility. I tackled this by implementing a comprehensive testing strategy that included using Selenium Grid to run parallel tests across multiple browsers, allowing us to identify issues swiftly and address them in the development cycle.

I stay current with the latest testing tools and techniques by participating in webinars, attending industry conferences, and being an active member of professional networks. I also make it a point to experiment with new tools and methodologies by applying them in personal projects or within my team.

Communication is vital in my role as a Senior Software Quality Engineer. It ensures that all stakeholders are aligned and informed regarding testing processes and results. I maintain regular updates with the development team and management to foster transparency and collaboration.

I am motivated by ServiceNow's commitment to innovation and quality. Being part of a team that drives technological advancements to improve how organizations work is inspiring. I also appreciate the diverse culture and the opportunity to grow and learn from a variety of unique experiences.