Sr. Advisory Solution Consultant - Enterprise

The Sr. Advisory Solution Consultant - Enterprise is essential in steering revenue growth for ServiceNow by working closely with sales teams to provide expert technical consultation. You'll lead workshops to identify client challenges, demonstrate products, and cultivate strong relationships while staying updated on market trends—driving solutions that genuinely meet client needs.

To excel as a Sr. Advisory Solution Consultant - Enterprise at ServiceNow, you should have over 10 years of experience in pre-sales solution consulting or sales engineering. Proficiency with the ServiceNow platform and a solid foundation in cloud software solutions are critical, along with excellent collaboration and territory management skills to navigate the sales landscape effectively.

The Sr. Advisory Solution Consultant at ServiceNow plays a crucial role in achieving sales goals by not only providing technical insights and support but also actively engaging in the sales process. This includes conducting discovery sessions, demonstrating products, and offering tailored solutions to meet customer objectives—ultimately guiding clients through their digital transformation journey.

In a typical day as a Sr. Advisory Solution Consultant - Enterprise, you'll engage in discovery workshops, analyze customer needs, and present tailored solutions. You will collaborate with various teams, support sales pitches, gather feedback for product improvements, and participate in marketing events—all while ensuring customer satisfaction and loyalty toward ServiceNow.

Absolutely! ServiceNow values diverse backgrounds and encourages applicants who may not fit the conventional mold to apply for the Sr. Advisory Solution Consultant - Enterprise role. Skills and experiences from various fields can transcend traditional boundaries and contribute significantly to our team.

When asked about your experience with the ServiceNow platform, emphasize your depth of knowledge, specific projects where you've implemented or utilized ServiceNow solutions, and the impacts they had on business processes. Provide concrete examples that demonstrate your technical expertise and your ability to align the platform's capabilities with client needs.

In response to questions about understanding client challenges, discuss your methodology for conducting discovery sessions. Highlight how you ask probing questions, gather insights into their pain points, and formulate tailored solutions based on your findings to ensure alignment with their strategic goals.

When tackling territory management strategies, detail your skills in pipeline building, setting priorities, and leveraging CRM tools. Discuss your approach to identify potential clients, maintain relationships, and manage time effectively to maximize your contributions towards sales goals.

When recounting a successful sales cycle, focus on a specific instance where you took the lead. Illustrate how you engaged with clients, identified their needs, and collaborated with internal teams. Be sure to touch on the positive outcomes, such as exceeding sales targets or enhancing client satisfaction.

When asked about your motivation to join ServiceNow, reflect on the company's values, culture, and impact on the industry. Mention your admiration for their innovative approach and how you see aligning with their ambitious goals, and how you can contribute to positive change for clients.

In response to how you stay updated, mention specific resources you utilize such as industry publications, webinars, networking events, and online courses. Emphasize your commitment to continuous learning and adaptation as a crucial part of your role as a Sr. Advisory Solution Consultant.

Discuss how collaboration is foundational in your role as a solution consultant. Illustrate your experience in working with cross-functional teams, including sales and product management, to share insights, co-create solutions, and ensure a united front in addressing client needs effectively.

When discussing objections handling, share specific techniques you employ to empathize with concerns, actively listen, and provide thoughtful responses. Use examples where you've turned objections into opportunities to showcase how your solution aligns better with their requirements.

To answer what makes a successful product demo, highlight the importance of tailoring the demonstration to the specific needs of the audience. Discuss how you prepare by researching the clients, anticipating their questions, and engaging them through interactive discussions to make the demo impactful.

In your response regarding sharing best practices, articulate how you foster a culture of continuous improvement. Talk about your methods for documenting successes, leading training sessions, and leveraging collaborative platforms to ensure knowledge is disseminated effectively throughout the team.