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Manager, Central Sales, Group (Remote Opportunity)

Organization- Hyatt Corporate Office, ChicagoSummaryThe OpportunityHyatt seeks an enthusiastic Central Sales Manager to join our growing Central Sales Management department, where you’ll focus on total sales funnel management for a portfolio of Select & Full-Service hotels as well as the management of a team of Group Specialists. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.Who We AreAt Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.Why Now?This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.How We Care For Our PeopleOur purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.We’re proud to offer exceptional corporate benefits which include:• Annual allotment of free hotel stays at Hyatt hotels globally• Flexible work schedules• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption• Paid Time Off, Medical, Dental, Vision, 401K with company matchOur Commitment to Diversity, Equity, and InclusionOur success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.Who You AreAs our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.The RoleThe Central Sales Manager will manage the sales funnel for a small portfolio of Select Service & Full-Service properties. They will lead a team of Group Specialists to deliver strong performance in group sales funnel management. The Central Sales Manager must be able to coach team members and ensure high performance. This person will manage a team and hotels across the Americas. The Central Sales Manager would be someone who has demonstrated, through performance, a thorough understanding and competence in Group sales, Hyatt systems, and the hotel/business travel industry.They will have thorough experience with professional selling skills: opening, probing, supporting, and closing. Must possess exceptional negotiating skills. Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces, and profiling accounts. Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.Communication and organizational skills are of utmost importance for this position.QualificationsExperience Required:• A true desire to satisfy the needs of others in a fast-paced environment• Refined verbal and written communication skills• Strong organization and presentation skills• Must be able to work independently and simultaneously manage multiple tasks• Must be outgoing and a proven self-starter• A minimum of 3-5 years of hotel sales or comparable experience preferred• Must be proficient in general computer knowledge, Envision, Opera, and Cvent• Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheetsExperience Preferred:• Bachelor’s degree• Previous Hyatt Group Selling experience• Previous managerial experienceThe position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.We welcome you:Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
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What You Should Know About Manager, Central Sales, Group (Remote Opportunity), Hyatt

Are you ready to take the next step in your hospitality career? Hyatt is on the lookout for a passionate Central Sales Manager for our Central Sales Management department, right from the comfort of your home! As a Central Sales Manager, you'll manage the entire sales funnel for a portfolio of Select and Full-Service hotels. You'll also lead a dynamic team of Group Specialists, helping them reach their full potential while fostering a culture of diversity, equity, and inclusion. This role is perfect for someone who understands the power of collaboration and is eager to build strong relationships with stakeholders, colleagues, and guests alike. At Hyatt, we prioritize our people and believe that our employees’ well-being impacts overall success—our commitment to care and empathy is at the heart of everything we do. With flexible work schedules, annual hotel stay allotments, and excellent health benefits, the opportunities here are just as endless as our guests' journeys. Plus, working in a company known for its focus on inclusion means you'll always have the support you need to thrive. If you've got a proven track record in Group sales and you're ready to drive performance while growing your team, let's make some magic happen together at Hyatt!

Frequently Asked Questions (FAQs) for Manager, Central Sales, Group (Remote Opportunity) Role at Hyatt
What are the main responsibilities of the Central Sales Manager at Hyatt?

The Central Sales Manager at Hyatt is responsible for overseeing the sales funnel for a select portfolio of hotels, leading a team of Group Specialists, and ensuring high performance in group sales. The role includes coaching team members, managing relationships with stakeholders, and utilizing hotel systems to drive sales.

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What qualifications are required for the Central Sales Manager position at Hyatt?

To qualify for the Central Sales Manager role at Hyatt, candidates should ideally have 3-5 years of hotel sales or comparable experience. Refined communication skills, strong organization, and proficiency in software such as Microsoft Office, Envision, Opera, and Cvent are also essential.

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What is the work culture like for the Central Sales Manager at Hyatt?

Hyatt fosters a culture of care where colleagues are treated like family. As a Central Sales Manager, you will work in an inclusive environment that promotes diversity, equity, and personal growth. The company values empathy and respect, ensuring everyone feels they belong.

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How can the Central Sales Manager contribute to Hyatt's growth?

The Central Sales Manager plays a vital role in Hyatt's growth by effectively managing the sales funnel and leading their team to meet performance goals. Through strong relationship-building and professional selling skills, this position directly impacts hotel revenue and customer satisfaction.

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What benefits does Hyatt offer to its Central Sales Manager?

Hyatt offers an outstanding benefits package to the Central Sales Manager, including annual hotel stay allowances, flexible work schedules, comprehensive medical, dental, and vision plans, and well-being initiatives. Employees can also access a global family assistance policy and a 401K plan with company match.

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Common Interview Questions for Manager, Central Sales, Group (Remote Opportunity)
What strategies do you use to manage a sales team effectively as a Central Sales Manager?

To manage a sales team effectively, I emphasize open communication and regular feedback, ensuring everyone is aligned on our goals. I also implement training sessions to improve skills and encourage collaboration among team members.

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Can you describe your experience with group sales in the hospitality industry?

In the hospitality industry, I have successfully managed group sales by understanding client needs and tailoring our offerings accordingly. This approach not only closed deals effectively but also ensured repeat business and referrals.

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How do you prioritize tasks when managing multiple accounts?

When managing multiple accounts, I prioritize tasks based on deadlines and potential revenue impact. I utilize project management tools to stay organized and ensure I'm meeting client expectations while still advancing sales goals.

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What metrics do you consider most important for measuring sales success?

I consider metrics such as overall revenue growth, conversion rates, and customer satisfaction scores to gauge sales success. These metrics help identify areas for improvement and inform strategies moving forward.

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How do you handle challenges in a fast-paced sales environment?

Handling challenges in a fast-paced sales environment requires adaptability and focus. I tackle issues by developing contingency plans and remaining proactive, ensuring my team feels supported and guided during high-pressure moments.

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What tools do you use for sales reporting and performance analysis?

For sales reporting and performance analysis, I use tools like Microsoft Excel, CRM software, and specialized hospitality management systems. These tools allow for comprehensive data tracking and analysis to inform strategic decisions.

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How do you foster a culture of inclusivity within your team?

Fostering a culture of inclusivity involves actively listening to team members, celebrating diversity, and valuing each person's contributions. I encourage open discussions about diverse perspectives and hold team-building activities that promote cohesion.

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What role does negotiation play in your sales process?

Negotiation is crucial in my sales process, as it allows me to understand client needs and tailor our offerings. I approach negotiations as opportunities to create win-win scenarios, ensuring long-term relationships with clients.

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How do you ensure continuous improvement within your sales team?

Continuous improvement is achieved through regular training sessions, performance reviews, and feedback loops. I also promote a culture where team members can share best practices and learn from each other’s experiences.

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Describe how you would approach a potential client who is hesitant to book a group event at a Hyatt hotel.

To approach a hesitant client, I would first listen to their concerns and understand their needs. Then, I would highlight the unique benefits of hosting an event at a Hyatt hotel, including tailored services and positive feedback from previous clients, to alleviate their doubts.

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We care for people so they can be their best. Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. ...

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Full-time, remote
DATE POSTED
December 18, 2024

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