Weekend Inbound Phone Sales Specialist

As a Weekend Inbound Phone Sales Specialist at A Place for Mom, your primary responsibilities include taking inbound calls, conducting initial consultations with families, and educating them about customized senior care options. You'll assist families in finding the best senior living communities or home care providers that fit their unique needs. Your expertise and empathy will guide them through this essential decision-making process, ensuring a fantastic customer experience.

To be successful as a Weekend Inbound Phone Sales Specialist at A Place for Mom, you should have at least two years of experience in inside sales or an inbound call center, along with a proven history of meeting or exceeding sales targets. Strong multitasking abilities, computing skills, and proficiency in using Word, Excel, and CRM systems are also essential. Completing the new hire training program is mandatory for all new employees.

In the role of Weekend Inbound Phone Sales Specialist at A Place for Mom, you will work a 40-hour schedule, including two weekend days and two weekday shifts, generally lasting 10 hours each. Your exact hours will depend on business needs, and there may also be occasional holiday shifts throughout the year to support our vital services.

As a Weekend Inbound Phone Sales Specialist at A Place for Mom, you will receive a base salary of $45,760 per year, with the potential to earn up to $74,000 in on-target earnings, thanks to an uncapped variable bonus system. In addition to competitive pay, you’ll enjoy comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan with matching contributions, and generous paid time off.

Success for the Weekend Inbound Phone Sales Specialist at A Place for Mom is measured through daily production benchmarks, which include the volume of inbound and outbound calls. The aim is to effectively refer families to appropriate communities and schedule tours that ultimately lead to move-ins, thus ensuring families receive the support they need in their senior care journey.

When approaching a consultation call, be empathetic and listen actively to the family’s needs. Start by asking open-ended questions, encouraging them to share their situation. Provide reassurance and outline the steps you can take to assist them in finding suitable senior care options.

When discussing a time you exceeded sales targets, focus on a specific instance where you employed effective strategies, such as targeted follow-ups or providing personalized service, that led to booking more consultations or referrals than expected.

To manage stress during peak call times, prioritize organization and break tasks into manageable parts. Taking short mental breaks between calls can also help recharge your focus and energy, which is essential for maintaining productivity.

If faced with an upset caller, it's crucial to remain calm and empathetic. Listen to their concerns without interruption, validate their feelings, and reassure them that you’re here to help. Aim to provide solutions or alternatives after you’ve acknowledged their emotions.

My experience with CRM systems includes utilizing them for tracking leads, managing customer information, and scheduling follow-ups. I believe that keeping accurate records helps in personalizing interactions and improving overall service quality.

In a busy inbound environment, I prioritize calls based on urgency and potential impact. I utilize a call log to help manage and categorize leads, ensuring that families in critical situations receive prompt attention.

An essential quality for a Weekend Inbound Phone Sales Specialist is empathy. This ability allows you to connect with families on a personal level, understanding their needs and guiding them thoughtfully through their care options.

During slower hours, I keep myself motivated by setting personal benchmarks and engaging in self-training opportunities, such as reviewing senior care resources or role-playing consultation scenarios with colleagues to sharpen my skills.

The most challenging aspect may be dealing with families facing emotional stress. I would tackle this by maintaining a calm demeanor, employing active listening skills, and providing them with compassionate support to alleviate their concerns.

I want to work as a Weekend Inbound Phone Sales Specialist at A Place for Mom because I believe in the mission of helping families make informed decisions about senior care. This role aligns with my values of service and empathy, and I am excited about the opportunity to contribute to a meaningful cause.