Weekend Inbound Phone Sales Specialist

As a Weekend Inbound Phone Sales Specialist at A Place for Mom, your daily responsibilities include taking inbound calls from pre-screened leads, conducting in-depth consultations with families about their senior care needs, and providing tailored recommendations. You'll also schedule tours with senior living communities and assist families in navigating their options while ensuring a compassionate experience.

To qualify for the Weekend Inbound Phone Sales Specialist position at A Place for Mom, candidates should have at least two years of experience in inside sales or an inbound call center environment. A proven history of exceeding sales targets, strong multitasking abilities, and proficiency in computer systems, particularly in Word, Excel, and CRM tools are essential for success in this role.

Success for a Weekend Inbound Phone Sales Specialist at A Place for Mom is measured by achieving daily production benchmarks, which include the number of inbound calls received, outbound return calls made, and the referrals to senior living communities. Additionally, the ability to schedule tours that ultimately lead to move-ins is a key performance indicator.

A Place for Mom employs a comprehensive new hire training program designed to equip Weekend Inbound Phone Sales Specialists with the necessary skills and knowledge to succeed in their roles. This training covers essential sales techniques, product knowledge about senior care options, and the use of internal CRM systems to manage leads effectively.

Yes, the Weekend Inbound Phone Sales Specialist position at A Place for Mom is fully remote, allowing you to work from your home office. This flexibility enables you to maintain a work-life balance while contributing to a mission-driven organization in the senior care industry.

When answering this question, be specific about your previous roles and provide examples that highlight your skills in handling inbound calls, nurturing leads, and converting them into sales. Discuss any metrics that demonstrate your success, such as call volume or sales targets achieved.

Express empathy and your approach to active listening. Share techniques you use to validate the family's emotions while guiding them toward suitable options. Explain how you maintain professionalism and compassion during challenging discussions.

Discuss tools and methods you use for organization, such as CRM systems or time management techniques. Provide an example of how your organization skills have contributed to your success in previous roles, ensuring to emphasize your ability to multitask.

Share your alignment with the company's mission to assist families in finding senior care solutions. Mention specific aspects of A Place for Mom's values that resonate with you and your desire to make a positive impact in people's lives.

Explain your sales methodology, including how you set personal goals, track progress, and adapt your approach when necessary. Illustrate with an example of a time when you exceeded a sales target, including what you learned from that experience.

Discuss the importance of collaboration in sales, such as sharing insights, supporting colleagues, and leveraging others' strengths. Provide examples of how teamwork has helped you achieve your sales goals in the past.

Prepare a story highlighting your sales process, the relationship-building techniques you used, and the eventual outcome. Reflect on the key actions you took and what you learned about closing deals.

Discuss your personal motivation techniques, such as setting short-term goals, seeking feedback, or taking breaks to recharge. Share an example where you've maintained a positive attitude during a tough week and how it led to a successful outcome.

Demonstrate your understanding of the various types of senior care solutions, such as independent living, assisted living, and home care. Discuss any relevant experiences or research you've conducted that deepens your knowledge of the industry.

Explain your strategies for creating a personal connection with callers through active listening, using their names, and showing empathy. Provide an example of a time you built rapport and how it affected the outcome of your interaction.