Sr. Solution Sales Executive - Customer Experience (CX)

As a Sr. Solution Sales Executive - Customer Experience (CX) at ServiceNow, you will play a pivotal role in driving market success for specialized product lines. Your responsibilities include supporting territory strategy, providing input during account planning, coaching team members on sales strategies, and collaborating with customers to establish digital transformation strategies. Additionally, you will interlock with specialists for feedback on capability roadmaps to enhance team effectiveness.

To be successful in the Sr. Solution Sales Executive - Customer Experience (CX) role at ServiceNow, you should have at least 7 years of experience in specialty solutions and a strong understanding of business sales processes. Previous roles in account executive or customer service capacities are advantageous. Traveling 30-50% of the time is also required. However, we encourage candidates from diverse backgrounds to apply, even if they don't meet every qualification!

The base pay for the Sr. Solution Sales Executive - Customer Experience (CX) at ServiceNow ranges from $130,950 to $216,050, depending on qualifications and location. This role also includes variable compensation structures, equity options, and various benefits such as health plans, a 401(k) plan with company match, and family leave programs. So while the base pay is a guideline, it truly reflects a competitive total compensation package!

ServiceNow emphasizes the importance of diversity and belonging in the workplace, particularly for roles like the Sr. Solution Sales Executive - Customer Experience (CX). We actively seek candidates from diverse backgrounds and unique experiences to enrich our team environment. The company promotes an inclusive culture where every employee feels valued and encouraged to contribute their perspectives.

Upon joining ServiceNow as a Sr. Solution Sales Executive - Customer Experience (CX), you can expect a comprehensive onboarding process tailored to help you integrate smoothly into the team. This includes training sessions focused on our solutions, product knowledge, territory strategies, and alignment with company goals. You'll have access to resources to set you up for success right from the start.

When answering this question, focus on specific examples of how you've successfully sold specialty solutions. Discuss achievements in identifying client needs, demonstrating ROI, and closing deals. Highlight your familiarity with business sales processes and how you've leveraged your knowledge to win solutions effectively.

In crafting your response, outline your approach to coaching, such as conducting workshops, offering feedback during role-playing scenarios, and sharing best practices. Emphasize how these strategies lead to improved performance and successful deal closures within your team.

To answer this, discuss your understanding of Now Value principles and how they apply to account planning. Explain the importance of aligning customer expectations with measurable outcomes and using data-driven insights to recommend actionable strategies.

Provide a detailed account of a project where you played a critical role. Highlight your contributions to the project's success, the challenges faced, and how overcoming those challenges led to positive outcomes for the customer, showcasing your value as a solution sales executive.

Discuss methods such as analyzing market trends, customer feedback, and competitive analysis. Describe how these insights inform your sales approach and help you to identify potential upsell or cross-sell opportunities within your existing accounts.

Talk about your prioritization methods, such as categorizing accounts based on potential value and urgency. Mention tools or processes that help you stay organized and how you adjust your approach based on the unique needs of each client within the territory.

In your response, outline your strategies for relationship-building, such as regular check-ins, providing personalized value, and actively seeking feedback. Highlight the importance of trust and transparency in establishing long-term partnerships with clients.

Explain that travel is essential for relationship-building and understanding client needs firsthand. Discuss your preparation methods, such as scheduling meetings in advance, researching client backgrounds, and creating tailored agendas to maximize the value of your visits.

Discuss the importance of continuous learning through attending industry conferences, participating in webinars, and engaging with professional networks. Mention how staying informed allows you to provide insights and solutions that anticipate client needs.

Provide a strong perspective on how diversity leads to varied viewpoints, fostering innovation and creativity in problem-solving. Emphasize that an inclusive environment allows for a broader understanding of customer needs, ultimately enhancing the sales process and client satisfaction.