Job details

Staff Technical Writer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
Use your strong understanding of the ServiceNow product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success
Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Qualifications

Basic Qualifications (the must have):

Understanding of content development life cycles and processes
12+ years work experience in technical communication
Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
Experience authoring in DITA, Markdown, or another structured authoring architecture
Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Staff Technical Writer, ServiceNow

Are you an experienced wordsmith with a knack for translating complex technical ideas into user-friendly content? As a Staff Technical Writer at ServiceNow, located in the vibrant Salarpuria Sattva Knowledge City in Hyderabad, you're at the forefront of creating compelling content that drives customer success. Your journey will involve defining content strategies across various applications, ensuring that the information architecture, textual content, and multimedia assets work harmoniously to help our users achieve their goals smoothly. You'll not only contribute high-quality technical documents but also coordinate with expert colleagues, multimedia producers, and other writers to bring our vision to life. Your strong understanding of the ServiceNow product ecosystem will empower you to influence product strategy and enhance content experiences. Leadership is vital in this role, so your ability to foster collaboration, solicit diverse perspectives, and guide teams toward shared success will be key. We’re looking for someone with at least 12 years of technical writing experience, familiarity with structured authoring tools, and a talent for mentoring junior writers. If you're ready to make an impact and grow in a dynamic environment that values inclusivity and creative thinking, then we invite you to join our team and help ServiceNow make the world work better for everyone!

Frequently Asked Questions (FAQs) for Staff Technical Writer Role at ServiceNow

What responsibilities does a Staff Technical Writer at ServiceNow have?

As a Staff Technical Writer at ServiceNow, your responsibilities include defining the content strategy for multiple applications, creating user-focused technical content, and leading collaborative efforts with subject matter experts and other writers. You will ensure that all materials are engaging and help customers navigate complex information easily.