Senior Product Manager – Public Sector Digital Services

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The CIWF Public Sector industry product management team is looking for an experienced Product Manager to help us to expand Public Sector Digital Services (PSDS) into new government mission centers. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals.

We are looking for an individual who has deep Product Management experience creating end-to-end solutions that meet the complex needs of constituents and the government agencies that serve them.

What you get to do in this role:

• Identify the right problems to solve, why these problems should be solved, and the capabilities needed to solve these problems.
• Create and align on ServiceNow’s Public Sector industry product strategy, including build/ buy/partner decisions
• Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in target markets.
• Maintain and communicate the product roadmap while cultivating a continuous backlog to continuously deliver new features.
• Work with customers from numerous government agencies across the world and have true mission impact.

To be successful in this role you have:

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

• 5-8 years of experience in product management building B2B and B2C enterprise products for a global customer base.
• Experience building, launching, and scaling enterprise SaaS products for external, paying customers.
• Product management experience from discovery to delivery at start-up companies and larger companies.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers.
• Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones.
• Platform and framework systems thinking; a puzzle solver
• Must be a US citizen to work with different government agencies including US DoD

Nice to have qualifications:

• Has experience working with different government agencies
• Understands the nuances of government agencies and how they work
• Business degree or equivalent is a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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