Technical Portfolio Analyst (Intern)

As a Technical Portfolio Analyst Intern at ServiceNow, your key responsibilities include supporting the creation and enhancement of Technical Accelerators, executing the maintenance of content based on customer feedback, and organizing product research assignments. You will collaborate closely with Technical Portfolio Managers and product experts to gain insights that will enhance the customer experience on the Now Platform. This role is dynamic and plays a critical part in helping ServiceNow customers unlock their business value.

To be considered for the Technical Portfolio Analyst Intern role at ServiceNow, candidates must be currently enrolled in an accredited university, pursuing a degree in Business, Information Systems, Computer Science, or a related field. You should be on track to graduate between December 2025 and June 2026. Additionally, excellent communication skills, a strong motivation to learn, and a basic understanding of Cloud computing or SaaS offerings are beneficial. Previous internship experience is a plus but not mandatory.

Success as a Technical Portfolio Analyst Intern at ServiceNow requires strong listening, verbal, and written communication skills, as well as proficiency in Microsoft Office tools like PowerPoint and Teams. An ambitious and goal-oriented mindset, along with the ability to manage multiple priorities efficiently, is crucial. Building meaningful relationships with customers and internal colleagues enhance your experience in this role. Adaptability in a fast-paced environment and keen attention to detail will also set you apart.

During your internship as a Technical Portfolio Analyst at ServiceNow, expect a mix of hands-on project work and professional development. You'll participate in executive speaker series and workshops that help you develop critical career skills. The internship is designed to offer you mentorship through a dedicated Summer Coach and the chance to collaborate with a diverse group of professionals in a fun, inclusive environment. Moreover, you will have opportunities for networking and learning that will enrich your resume.

ServiceNow is committed to supporting its interns' career development through various initiatives. Interns receive access to online learning resources, attend career development workshops, and participate in philanthropic activities that enhance both personal and professional growth. Additionally, the mentorship by a dedicated Summer Coach provides guidance and support, ensuring that you gain the skills and experience needed to excel in your future career.

When answering this question, focus on the key responsibilities of a Technical Portfolio Analyst, such as supporting the creation and enhancement of Technical Accelerators at ServiceNow. Highlight your understanding of how this role contributes to customer success and digital transformation through collaboration with product experts and Technical Portfolio Managers.

Share specific examples from your academic projects, internships, or collaborative efforts. Discuss your role, the tools used, and the outcomes achieved, emphasizing your ability to manage tasks, meet deadlines, and communicate effectively with team members.

Provide a structured approach to prioritization, such as using tools like to-do lists or project management software. Highlight any methods you’ve used to balance competing priorities, such as time-blocking or setting clear deadlines, to ensure you remain organized and efficient.

Showcase your knowledge of ServiceNow by discussing its innovative solutions, customer base, and its role as a leader in digital transformation. Mention specific products or features that resonate with you, and explain why you are excited about contributing to this mission.

Reflect on a specific instance and discuss your approach to learning. Highlight the steps you took to familiarize yourself with new material, such as utilizing online resources, asking for guidance, or practical applications. Emphasize your adaptability and eagerness to learn.

Highlight your experiences working in teams, discussing your collaboration strategies, such as open communication, feedback loops, and leveraging each team member’s strengths. Mention any tools or methods you use to ensure effective teamwork, which reflects ServiceNow's teamwork culture.

Discuss skills such as strong analytical abilities, excellent communication skills, project management capabilities, and a customer-focused mindset. Provide examples of how you have demonstrated these skills in past experiences, including academic or volunteer work.

Explain your perspective on constructive criticism and its role in personal growth. Mention how you would remain open-minded and seek clarity on any feedback, using it as an opportunity to improve your performance and work relationships.

Share specific examples of how you have used Microsoft Office applications or collaboration tools like Teams or SharePoint to accomplish tasks or projects. Highlight any special projects where these tools enhanced your efficiency and productivity.

Express your passion for technology and how the Technical Portfolio Analyst position aligns with your career goals. Share your excitement about contributing to ServiceNow’s mission and your eagerness to learn from industry leaders, showcasing your enthusiasm for the opportunities this internship presents.