Sr. Technical Sales Engineer

As a Sr. Technical Sales Engineer at Seyond, your responsibilities include acting as a trusted advisor to customers, leading technical demonstrations, providing field support, and collaborating with various teams to align product development with customer needs. You will also create technical documentation and support the sales process with compelling technical content.

To apply for the Sr. Technical Sales Engineer position at Seyond, you should have a Bachelor's or Master's degree in a relevant technical field and at least 7 years of experience in technical pre-sales or field application engineering, ideally within LiDAR, sensors, or the automotive industry. Excellent communication skills and problem-solving abilities are also essential.

Candidates for the Sr. Technical Sales Engineer position at Seyond should have deep knowledge of LiDAR systems and sensor technologies, as well as experience with lasers, photodetectors, or optical systems. Strong problem-solving skills and an ability to communicate complex technical details to various stakeholders are also crucial.

To prepare for an interview for the Sr. Technical Sales Engineer role at Seyond, focus on understanding the company's LiDAR technologies and how they impact various industries. Be ready to discuss your previous experience in technical sales or field applications and how you can apply that knowledge to meet customer needs at Seyond.

As a Sr. Technical Sales Engineer at Seyond, you can expect a dynamic and collaborative work environment where innovation is embraced. You'll work with passionate individuals focused on excellence and customer success, which creates a supportive atmosphere for personal and professional growth.

When discussing LiDAR technology, focus on explaining how it uses laser light to measure distances and create precise, high-resolution maps and 3D models. Highlight its applications in autonomous vehicles, smart city infrastructure, and various industrial uses.

In addressing a technical issue with a LiDAR system, it's essential to take a systematic approach. Start by gathering all relevant information, including deployment conditions and user reports. Then, assess hardware and software configurations, utilize your problem-solving skills to devise potential solutions, and, if necessary, escalate the issue to internal teams.

To stay informed about advancements in LiDAR technology, I regularly read industry publications, attend conferences, and participate in online forums. Networking with peers and engaging with research publications keeps me updated on the latest innovations and trends.

In discussing a successful technical sales project, I would share specifics such as identifying customer requirements, tailoring our solutions to meet those needs, and highlighting how effective communication and ongoing support ensured customer satisfaction and closed the deal.

When engaging non-technical stakeholders, I believe in using clear, relatable language and focusing on the benefits of our solutions rather than technical details. Using analogies, visuals, and real-world examples can help make complex concepts more digestible.

When facing pushback from customers about technical specifications, my approach would be to listen attentively to their concerns, empathize with their perspective, and provide clear explanations of the specifications. Offering alternative solutions or adjustments can also demonstrate flexibility and commitment to meeting their needs.

I would describe a challenging situation where a customer's expectations conflicted with the product's capabilities. By fostering open dialogue, providing thorough explanations, and exploring alternative solutions, I could not only resolve their concerns but also strengthen the relationship.

Follow-ups are pivotal in my sales strategy as they reinforce customer relationships and ensure satisfaction. Regular check-ins demonstrate commitment and can uncover additional needs or opportunities for collaboration.

Collaborating with engineering teams involves clearly communicating customer feedback and market needs. I would regularly participate in meetings and discussions, ensuring that the engineering team understands customer priorities, thus guiding product development toward market relevance.

My approach to creating technical documentation focuses on clarity and usability. I aim to break down complex concepts into easily understandable sections while providing comprehensive information that empowers both customers and internal users in utilizing our products effectively.