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Sales Development Representative (SDR) (US Remote)

About IntelePeer.ai:IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.What we are looking for:IntelePeer is looking for an experienced Sales Development Representative with success in driving and delivering on Account Base Marketing initiatives. This position will create and qualify opportunities for the Sales Team by targeting existing and prospective clients. This individual will have a proven track record of meeting and exceeding key activity metrics. This role is at the forefront of growth within IntelePeer and will help shape the future of the Sales Development department.Responsibilities• Successfully identify key accounts among existing clients• Nurture and grow a sales pipeline through phone, email and social media prospecting campaigns• Partner successfully with Account Managers to help coordinate outreach and manage the buyer’s journey• Managing and overcoming objections• Meet and exceed weekly and monthly KPI’s tied to activity metrics• Manage a client and prospect pipeline in Salesforce• Execute on weekly and monthly sales campaigns and sales cadences through CRM• Interact with prospects within the install in order to drive sales qualified leads• Solicit and develop new accounts and prospects through heavy volume calling• Research contact details from leads and lists provided• Meet and exceed weekly and monthly KPIs• Manage a client and prospect pipeline in a CRM setting.RequirementsEducation• Bachelor’s degree in business, marketing, or related area.Expertise & Experience• 2+ years in Sales Development Representative role or related inside sales role, working with SaaS or in a related field• Phone, email, and social media prospecting experience• Proven track record of success as an SDR or Sales Representative (inside sales preferred)• Proficient in MS Word, MS Excel, Outlook and PowerPoint• Excellent interpersonal, negotiation, and presentation skills• Familiarity with Salesforce or other CRM tools• Has been a quota carrier or delivered on monthly and weekly KPI’s performance metricsCompetencies:• Ability to build rapport with clients and cultivate prospects• Understands SaaS sales and sales of reoccurring revenue models• Excellent communication skills with an emphasis in active listening, presentation, oral, and abstract reasoning• Outstanding time management skills• The ability to work in a fast-paced environment, handle multiple tasks and be adaptable to change• Strong initiative, self-motivated, proactive, and resourceful• Team player who is willing to go above and beyond to help others• Must have common knowledge of standard concepts, practices, procedures, and terminology within the sales field• Must have strong, professional and courteous communication and sales skills• Metrics oriented• Sales driven, ambitious, disciplined and a strong work ethic• Experience with Salesforce and SalesLoft preferred, but not required• Phone, email, and social media prospecting experience• Excellent interpersonal, negotiation, and presentation skillsWhy you'll love it here:• Unlimited Vacation for exempt employees• Paid Holidays• Competitive medical, dental & vision insurance for employees and their dependents• 401K Retirement Plan• Stock Options• Company-paid life insurance• Health & Flexible Savings Accounts• Cell phone, gym, and internet reimbursement• Paid Parental Leave• Tuition Reimbursement• Employee Assistance Program (EAP)• Free snacks (Denver, and or Fort Lauderdale)• Fun events (virtual and in-person)Applicants must be authorized to work for any employer in the U.S.We are unable to sponsor or take over sponsorship of an employment visa at this time.Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/IntelePeer participates in E-Verify.
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What You Should Know About Sales Development Representative (SDR) (US Remote), IntelePeer

Are you ready to embark on an exciting journey with IntelePeer as a Sales Development Representative (SDR) in a fun and flexible remote work environment? Join our dynamic team in Dania Beach, FL, where we're making communication smarter, faster, and better through our innovative Communications Automation Platform. At IntelePeer, we pride ourselves on providing low- and no-code solutions that empower customers from all walks of life to utilize effective communication tools. As a Sales Development Representative, you'll play a vital role in driving our growth by identifying and nurturing key accounts. Your mission will involve engaging with potential clients through phone calls, emails, and social media, all while collaborating closely with our Account Managers to facilitate seamless outreach. We highly value individuals who excel at overcoming objections and who thrive in meeting weekly and monthly key performance indicators (KPIs). With your 2+ years of experience in a similar role, along with your knowledge of SaaS and CRM tools like Salesforce, you'll bring the expertise we need to elevate our sales development department. At IntelePeer, we not only focus on success but also take pride in our supportive workplace culture, where you can enjoy unlimited vacation, competitive benefits, and a chance to be part of a passionate team committed to excellence. If you're looking for an opportunity to expand your career while contributing to a thriving company, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Sales Development Representative (SDR) (US Remote) Role at IntelePeer
What are the key responsibilities of a Sales Development Representative at IntelePeer?

As a Sales Development Representative (SDR) at IntelePeer, your key responsibilities include identifying and nurturing key accounts, managing a sales pipeline through effective prospecting campaigns via phone, email, and social media, and collaborating with Account Managers to enhance the buyer's journey. You'll also be tasked with meeting and exceeding important activity metrics, managing client interactions in Salesforce, conducting sales campaigns, and generating sales-qualified leads from existing clients.

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What qualifications are needed to become a Sales Development Representative at IntelePeer?

To be considered for the Sales Development Representative position at IntelePeer, you need a bachelor's degree in business, marketing, or a related field along with a minimum of 2 years of experience in a sales development or related role, preferably in the SaaS industry. Proficiency in CRM tools, especially Salesforce, and solid skills in phone, email, and social media prospecting are also important for success in this role.

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What are the expectations for performance as a Sales Development Representative at IntelePeer?

As a Sales Development Representative at IntelePeer, you are expected to meet and exceed weekly and monthly KPIs tied to activity metrics. This includes achieving goals related to client outreach, lead generation, and sales pipeline management, which not only contribute to your personal success but also to the overall growth of the sales team and company.

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What makes IntelePeer a great place to work as a Sales Development Representative?

IntelePeer stands out as a fantastic workplace for Sales Development Representatives due to its supportive culture, innovative solutions, and impressive employee benefits. From unlimited vacation and comprehensive health coverage to opportunities for professional development and team-building events, IntelePeer provides a nurturing environment that allows you to thrive while achieving your professional goals.

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How does collaboration work between Sales Development Representatives and Account Managers at IntelePeer?

At IntelePeer, collaboration between Sales Development Representatives and Account Managers is essential. SDRs work closely with Account Managers to coordinate outreach efforts, ensuring that each potential client's journey is seamless and personalized. This partnership facilitates effective communication and streamlines the sales process, ultimately driving higher conversion rates.

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Common Interview Questions for Sales Development Representative (SDR) (US Remote)
How do you identify key accounts as a Sales Development Representative?

To identify key accounts effectively as a Sales Development Representative, start by researching existing clients and assessing their previous interactions with the company. Utilize data analytics and CRM tools to analyze purchasing patterns, account size, and growth potential, then prioritize outreach based on this information. Always align your findings with company goals to maximize impact.

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Can you describe your prospecting approach for generating leads?

When prospecting for leads, I focus on a multi-channel strategy that includes cold calling, email outreach, and social media engagement. I research my targets to tailor my messaging to their specific needs and pain points, aiming to build rapport and trust right from the start. Consistency is key, so I maintain a regular follow-up schedule while also tracking my interactions in a CRM.

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How do you handle objections from potential clients?

Handling objections involves active listening and understanding the potential client's concerns. I validate their feelings and provide relevant information or examples that address their objections. By offering solutions and reaffirming the value of our offerings, I help reassure clients and guide them back toward considering our services.

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What metrics do you focus on as a Sales Development Representative?

Key performance metrics I focus on include the number of calls made, emails sent, and leads generated, as well as conversion rates from leads to marketing qualified leads (MQLs). It's also essential to track my success in achieving weekly and monthly KPIs to understand my performance and make necessary adjustments to my strategy.

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Describe how you maintain and manage your client pipeline.

I manage my client pipeline systematically by using CRM tools like Salesforce to categorize and track leads. I regularly update the status of each lead and schedule follow-ups as necessary. By keeping detailed notes on interactions and leveraging reminders, I ensure that every potential client receives the appropriate attention and support throughout their journey.

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What experience do you have with CRM tools, especially Salesforce?

I have extensive experience with Salesforce, where I have managed client interactions, tracked sales activities, and analyzed data to improve my outreach strategies. I find that utilizing such CRM tools not only enhances organization but also facilitates collaboration with other team members, leading to more effective sales efforts.

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How do you prioritize your daily tasks in a fast-paced sales environment?

In a fast-paced sales environment, I prioritize tasks by categorizing them based on urgency and impact. I make use of to-do lists and set specific goals for each day and week. By focusing on high-priority leads and new outreach while ensuring follow-ups on existing prospects, I maintain a balanced workflow that keeps my prospects moving forward through the sales funnel.

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Why is building rapport with clients important in your role?

Building rapport with clients is crucial as it fosters trust and opens channels for communication. When a client feels connected to me, they are more likely to engage openly and honestly, which can lead to valuable insights about their needs. This relationship not only helps in addressing their concerns but also positions me better to present tailored solutions that resonate with them.

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What techniques do you use for effective email outreach?

For effective email outreach, I personalize my messages based on the recipient's profile and interests. Keeping my emails concise, engaging, and actionable is pivotal. I also employ compelling subject lines, clear calls-to-action, and ensure timely follow-ups, which all contribute to higher open and response rates.

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How do you ensure you stay updated on industry trends and market changes?

Staying updated on industry trends and market changes is essential, so I regularly read industry blogs, subscribe to newsletters, and participate in webinars. Networking with peers and attending industry events also helps me gain insights into emerging technologies and shifts in consumer behavior, which I can leverage during my prospecting efforts.

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We enable companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy...

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December 17, 2024

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