Global Key Account Manager, CRS

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

POSITION SUMMARY

As the Global Key Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies. Large global accounts (ie Walmart, Target). Has 1 or no direct reports. The main person of contact with the assigned client.

JOB FUNCTIONS

• In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate
• Provide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract
• Maximize existing revenue potential by networking with decision-makers within the account.         
• Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
• Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices  to ensure compliance with account requirements (timeliness, correctness, responsiveness)
• Take full responsibility for global agreements and contracts in place
• Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
• Ensure that technical and commercial procedures are communicated correctly within execution affiliates
• Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
• Monitor customer satisfaction and react as necessary
• Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
• Within the scope of the account, review and modify policies and procedures as appropriate
• Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
• Take full responsibility for claim management
• Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
• Investigate new opportunities with the account for the Business Line or other SGS Business Lines  
• Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activities
• Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
• Regularly chase up outstanding invoices and monitor DSO   
• Regularly report to Management or any other relevant team on global account status and issues    
• Maintain knowledge of the SGS Group network and services               

• Actively promote the image, capability, and integrity of SGS to the account
• At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees  and clients, in line with SGS policies and procedures
• At all times, comply with the SGS Code of Integrity and Professional Conduct
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent Required
• Educational background in Analytical Sciences, Engineering or Business relevant education Required
• 5 years experience in account management, customer services or Required other relevant experience for the position with successful track record
• Minimum of 2 years experience in the industry for the relevant business unit (CPCH, EE, HL, or SL) Required
• Experience in international / multi-cultural environments

KNOWLEDGE / SKILLS / ABILITIES

•  Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally 30 lbs

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.