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Quality Assurance Coordinator - job 1 of 4

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

 

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

Our Anchorage, AK laboratory is looking for a Quality Assurance Coordinator to join their team! The Quality Assurance Coordinator will assist with the administration and document control of the Quality Assurance system set forth by the laboratory's policies and procedures in accordance with the accrediting body and regulatory compliance.

Job functions:

  • Provides assistance in administration and document control of the Quality Assurance system
  • Under the direction of the Quality Assurance Management, maintains the EHS site and North American Operations Procedures (processes SOPs, routes SOPs for routine review, maintains a current index for each section of the Manual, assigns numbers to new SOPs, publishes and approves SOPs into the appropriate department folders, routes SOPs to other sites, and archives SOPs).
  • Maintains SOPs and forms
  • Answers customer questions pertaining to administrative matters in efficient manner that cultivates trust and reliability
  • Answers and directs customer inquiries to the appropriate technical staff or management
  • Sets up and maintains records/data management system to capture all records control requirements, including maintenance of files, quality assurance, information conversions, and systems automation
  • Maintains the company’s Form/Worksheet Control System (assigns numbers to new forms/worksheets, assigns revision codes to revised forms/worksheets, and copies and files forms/worksheets into the appropriate department binders)
  • Documents assignment, tracks, and brings to closure Change Control Requests
  • Assists in managing and controlling customer methods0Assists in managing customer protocols and reports including Method Transfer, Method Validation and Stability.0Adheres to internal standards, policies, and procedures
  • Performs other administrative tasks and duties as assigned

Qualifications

  • High School diploma or equivalent (Required)    
  • 0-2 years of job related experience (Preferred)
  • Proficient English language skills (Required)
  • Basic mathematical skills (Required)
  • Intermediate reasoning skills/abilities (Required)
  • Intermediate computer skills (Required)
  • Strong attention to detail (Required)
  • Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. (Required)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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What You Should Know About Quality Assurance Coordinator, SGS

Join SGS, a world leader in Testing, Inspection, and Certification, as a Quality Assurance Coordinator in our Anchorage, AK laboratory! At SGS, we pride ourselves on our long legacy of service excellence, helping businesses achieve the highest standards of quality and compliance. As a Quality Assurance Coordinator, you'll play a crucial role in maintaining our Quality Assurance system, which ensures we uphold the standards our clients depend on. Your responsibilities will include managing document control, maintaining our Standard Operating Procedures (SOPs), and providing efficient customer support. You'll assist in the administration of the Quality Assurance system, ensure proper records management, and help close out change control requests in collaboration with technical staff. We're looking for someone who is detail-oriented, organized, and ready to contribute to a fast-paced team environment. If you have a background in quality assurance or just a passion for precision and compliance, we want to hear from you! Join us at SGS and be part of a team committed to reliability, integrity, and helping organizations thrive.

Frequently Asked Questions (FAQs) for Quality Assurance Coordinator Role at SGS
What does a Quality Assurance Coordinator do at SGS?

At SGS, a Quality Assurance Coordinator is responsible for assisting in the administration of the Quality Assurance system, maintaining Standard Operating Procedures (SOPs), and ensuring regulatory compliance. This role involves document control, customer support, and data management to uphold the highest standards of quality and safety in laboratory operations.

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What qualifications do I need to apply for the Quality Assurance Coordinator position at SGS?

To apply for the Quality Assurance Coordinator position at SGS, you need a high school diploma or equivalent. While 0-2 years of job-related experience is preferred, basic mathematical skills, proficiency in English, and strong attention to detail are essential. Intermediate computer skills and the ability to manage multiple projects in a professional environment are also important.

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Can I work remotely as a Quality Assurance Coordinator at SGS?

The Quality Assurance Coordinator position at SGS is based in Anchorage, AK, and typically requires in-office work to ensure effective collaboration and adherence to quality standards. Remote work options may not be available for this role due to the hands-on nature of quality assurance tasks.

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What are the main responsibilities of the Quality Assurance Coordinator at SGS?

The main responsibilities of the Quality Assurance Coordinator at SGS include managing document control processes, maintaining SOPs, providing administrative support, handling customer inquiries, and overseeing data management systems. This role is integral to ensuring that the laboratory operates in compliance with internal and external standards.

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What career growth opportunities exist for a Quality Assurance Coordinator at SGS?

At SGS, there are numerous opportunities for career growth for a Quality Assurance Coordinator. With the right experience and performance, you can advance to roles such as Quality Assurance Manager or other specialized positions within the organization, allowing you to expand your expertise in quality systems and compliance.

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Common Interview Questions for Quality Assurance Coordinator
What experience do you have with quality assurance procedures?

In your response, highlight any relevant experience you've had managing SOPs or working with quality management systems. Discuss specific procedures you've followed and how you've ensured compliance and quality in previous roles.

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How do you prioritize multiple tasks in a fast-paced environment?

Demonstrate your ability to stay organized by discussing your methods for prioritizing tasks, such as using to-do lists or project management tools. Share examples of times when you've successfully managed competing priorities.

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Can you explain the importance of documentation in quality assurance?

Elaborate on how documentation supports compliance, traceability, and quality control. Describe how thorough documentation can prevent errors and ensure consistency across processes.

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How would you handle a customer complaint regarding quality issues?

Explain your approach to customer service and how you would address the complaint. Emphasize active listening, empathetic communication, and the importance of resolving issues efficiently to build trust.

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What tools and software are you familiar with for quality management?

Mention any quality management software or document control systems you've used in previous roles. If you don't have specific experience, express your willingness to learn new tools quickly.

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Describe a time when you identified a quality issue. What steps did you take?

Share a specific example where you recognized a quality issue and the actions you took to rectify it. Focus on your analytical skills and the impact of your intervention.

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What do you believe constitutes an effective quality assurance program?

Discuss elements such as regular audits, training, documentation, customer feedback integration, and continuous improvement. Highlight the connection between these elements and successful compliance.

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How do you ensure attention to detail in your work?

Share strategies or tools you use to maintain accuracy, such as double-checking work or creating checklists. Discuss how you balance detail orientation with meeting deadlines.

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What do you know about SGS and its role in quality assurance?

Provide insights into SGS's history, reputation, and commitment to quality assurance. Mention its global presence and the importance of quality and safety in various sectors.

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How do you stay updated on industry trends and regulations related to quality assurance?

Mention sources you follow, such as industry publications, webinars, or professional associations. Emphasize your commitment to keeping knowledge current as part of your professional development.

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SGS is an inspection, verification, testing, and certification company. The company inspects agricultural products, minerals, petroleum and petrochemicals, motor vehicles, and consumer goods. SGS is headquartered in Geneva, Switzerland.

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DATE POSTED
April 12, 2025

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