LHSC - Residential Coordinator (On-Call)

Title: Residential Coordinator (On-Call)

Level: Coordinator

Department: Loudoun Homeless Services Center

Reports to: Assistant Director of Operations

FLSA Status: Non- Exempt

Salary: $20.00 Per Hour

About Us

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence shelter. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute:

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor all calls and inquiries while maintaining confidentiality at all times.
Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments
Update the daily log by documenting all interactions with clients and any other significant events in the shelter

Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress
Accompany clients to court and various other appointments to support client goals
Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.

Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management
Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
Assist with administration of medication delivery and security
Participate in staff meetings and staff trainings as directed by supervisor

Ensure compliance with all agency policies and best practices
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.)
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Other Duties as assigned

Required:

A high school diploma or GED

2+ years of experience in human services
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed

Preferred:

A bachelor’s in human services/ related field
Experience working in programs serving victims of domestic violence
Experience working in a residential environment
Current CPR/ First aid certification

Physical Requirements:

Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$41600K

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What You Should Know About LHSC - Residential Coordinator (On-Call), Shelter House

Are you looking for a rewarding opportunity to make a real difference in the lives of those in need? Join Shelter House as a Residential Coordinator (On-Call)! In this crucial role, you'll be the backbone of our domestic violence shelter, providing 24-hour awake coverage and supervision. Your primary focus will be on ensuring a safe and supportive environment for our residents, many of whom are seeking refuge and a fresh start. You'll act as the first point of contact for client needs, tackling crisis situations with compassion and expertise. Your responsibilities will include answering crisis calls from the Fairfax County Domestic Violence Hotline, documenting daily interactions, and collaborating closely with case managers to support clients towards their goals. We’re looking for someone who can maintain confidentiality while managing the front desk and overseeing facility operations. If you possess a strong ability to build relationships, communicate effectively, and stay calm under pressure, you may be the ideal fit for our dynamic team. With a culture built on inclusivity, collaboration, and respect, you’ll be joining a mission-driven organization that has changed nearly 2,000 lives in just the past year alone. Whether it's assisting clients with their basic needs or performing emergency procedures, every day presents a new opportunity to support individuals in a meaningful way. With your high school diploma and two years of human services experience, we invite you to bring your skills and heart to Shelter House as we continue our vital work in the community. Together, let’s empower those in crisis, create a safe haven, and uphold the values that make our organization thrive!

Frequently Asked Questions (FAQs) for LHSC - Residential Coordinator (On-Call) Role at Shelter House

What are the primary responsibilities of the Residential Coordinator (On-Call) at Shelter House?

The Residential Coordinator (On-Call) at Shelter House is responsible for providing essential 24-hour awake coverage and supervision at the domestic violence shelter. This role involves interacting with clients, handling crisis calls from the Fairfax County Domestic Violence Hotline, documenting daily activities, and ensuring the safe and efficient operation of all shelter functions.