AHR 3 - Residential Coordinator (On-Call)

The Residential Coordinator (On-Call) at Shelter House is responsible for providing 24-hour awake supervision at the domestic violence shelter. Key duties include crisis intervention, monitoring calls and inquiries, documenting client interactions, and ensuring a safe living environment. You'll also work closely with case managers, assist clients with essential needs, and maintain compliance with agency policies, all while embodying our core values of inclusivity, collaboration, accountability, respect, and empowerment.

To be considered for the Residential Coordinator (On-Call) role at Shelter House, candidates must have a high school diploma or GED and at least two years of experience in human services. Strong verbal and written communication skills are essential, along with the ability to build strong relationships with clients and team members. Preferred qualifications include a bachelor’s degree in a related field, experience working with victims of domestic violence, and having a CPR/First Aid certification.

A typical day for a Residential Coordinator (On-Call) at Shelter House involves handling various responsibilities to ensure a secure and supportive shelter environment. You will monitor and respond to crisis calls, update daily logs, attend to client needs, and collaborate with case managers to track client progress. In addition, you'll conduct assessments and intakes for clients seeking refuge while participating in meetings and trainings to enhance skills and knowledge.

Important personal qualities for a Residential Coordinator (On-Call) at Shelter House include empathy, patience, and strong communication skills. This role requires a compassionate individual who can remain calm under pressure, understands the importance of confidentiality, and can build trust with clients. The ability to work collaboratively and maintain a positive attitude is also crucial in creating a respectful and empowering atmosphere for those in need.

The salary for a Residential Coordinator (On-Call) at Shelter House is $20.00 per hour. In addition to competitive pay, the organization provides a work-life balance, 401K with employer matching, and core benefits for full-time employees, including medical, dental, and vision coverage with generous employer contributions.

When handling crisis situations as a Residential Coordinator, it's vital to remain calm and assess the immediate needs first. Collect relevant information from the client, listen attentively, and reassure them of their safety. Employ de-escalation techniques and communicate effectively with team members. Additionally, always follow up with documentation and any necessary safety plans.

When answering this question, select a specific instance where you actively listened to a client's issues and offered resources or solutions. Highlight your approach in building rapport, the steps you took to assist them, and the eventual outcome. This displays both your empathy and problem-solving abilities.

To ensure confidentiality while working with clients, it's crucial to adhere to strict privacy policies. Explain to clients how their information is protected, limit discussions to appropriate settings, and only share necessary information with team members involved in their care. Your response should underscore your commitment to protecting clients' dignity and privacy.

Fostering a safe environment in a residential setting involves implementing clear policies and procedures, regular staff training, and open lines of communication with residents. Discuss how you would maintain safety through regular checks, creating safety plans with clients, and actively encouraging a culture of respect and support among all residents.

In handling a disagreement between clients, approach the situation calmly and mediate the conversation. Listen to both sides without judgment, validate their feelings, and encourage respectful communication. It's essential to reinforce the shelter’s policies on behavior and ensure a resolution that promotes harmony and safety for all residents.

When addressing this question, share your intrinsic motivations for working in human services, such as a passion for helping others, a desire to effect change in the community, or personal experiences that drive you. Your answer should reflect your commitment to the mission of Shelter House and your dedication to empowering those in crisis.

To manage clients from diverse backgrounds and needs, it's crucial to adopt a trauma-informed care approach. Show your willingness to listen and learn about each client's specific situation. Highlight your experience in being adaptable, using patience, and creating personalized plans that cater to each individual’s needs to foster an inclusive environment.

When describing your experience with emergency procedures, detail any specific training or drills you’ve participated in, such as evacuations or health emergencies. Explain your approach to keeping calm and organized during emergencies while ensuring the safety of all clients. Your response should demonstrate your preparedness and ability to act effectively under pressure.

Key qualities of an effective Residential Coordinator include excellent communication skills, empathy, crisis intervention skills, and the ability to build rapport with clients. Emphasize the importance of maintaining a safe environment while being committed to the values of inclusivity and respect—qualities that align with Shelter House’s mission.

Addressing the challenges of the role, you could mention the emotional toll that comes with supporting clients in distressing situations, the need for effective crisis management skills, or balancing documentation with providing direct client support. Share how you’ve learned to cope with such challenges through self-care strategies and teamwork.