Care Coordinator (full-time, remote)

As a Care Coordinator at Shift Collab, your main responsibilities include conducting client intake assessments, managing communications with clients and therapists, coordinating schedules, and providing high-level administrative support. You will engage with clients to ensure excellent care and assist them in finding the right therapist for their needs.

To qualify for the Care Coordinator position at Shift Collab, candidates should have over 5 years of experience in the healthcare sector, including roles in customer service, medical reception, or intake specialties. Strong interpersonal skills and experience with scheduling software are also essential.

While experience in mental health services is considered an asset for the Care Coordinator role at Shift Collab, it is not strictly required. However, candidates should possess a solid background in healthcare and customer service to effectively support our clients.

The Care Coordinator position at Shift Collab requires flexibility to work full-time with a rotating schedule, including evenings and occasional weekends or public holidays to accommodate client needs. This ensures that we can deliver the highest standard of care at all times.

Care Coordinators at Shift Collab provide essential administrative support to therapists by streamlining scheduling processes, managing client communications, and overseeing the logistics of therapy sessions, including troubleshooting technical issues during online meetings.

When discussing your experience with intake assessments, emphasize your ability to build rapport, use active listening skills, and guide clients through the assessment process. Share specific examples of how you successfully facilitated client interactions and addressed any concerns they had.

To effectively manage multiple priorities, highlight your organizational skills and how you prioritize tasks based on urgency and importance. Provide an example of a time you juggled various responsibilities and ensured successful outcomes, demonstrating your ability to handle a dynamic workload.

Discuss the importance of clear, concise communication and how you adapt your style based on the audience. Share examples of how you've successfully handled complex conversations or resolved misunderstandings, showcasing your ability to maintain professionalism and empathy.

In your response, talk about specific scheduling software you've used, such as Jane or HubSpot. Explain how these tools helped streamline processes, manage appointments efficiently, and enhance patient satisfaction by minimizing scheduling conflicts and improving accessibility.

Be prepared to share a real-life example that demonstrates your problem-solving skills and empathic approach. Explain the situation, your response, and the outcome, making sure to highlight how you navigated the challenge while maintaining client care standards.

Discuss the importance of empathy as a critical quality for a Care Coordinator. Provide insights into how understanding client needs and emotions can lead to better engagement and outcomes, while also giving instances where your empathy made a difference in a client interaction.

Explain your understanding of privacy and confidentiality in healthcare settings, particularly regarding client information. Outline the protocols you follow to safeguard sensitive information and ensure that all communications, both verbal and written, adhere to applicable regulations.

Discuss your strategies for fostering a supportive environment, such as active listening, creating a welcoming atmosphere, and providing reassurance. Share a specific scenario where your approach helped a hesitant client feel more comfortable and engaged.

Be open about your willingness to accept feedback and how you utilize it to improve your performance. Share an example of constructive feedback you received and the steps you took to incorporate it into your work, demonstrating your commitment to personal and professional growth.

In your response, express your passion for mental health and how Shift Collab's mission resonates with you. Discuss your alignment with the company's values and your enthusiasm for contributing to a team that is committed to making a positive impact on clients' lives.