Job details

Technical Support Representative III

Shift4 is a leader in commerce-enabling technology seeking a Technical Support Representative to assist customers in resolving credit card terminal problems while providing excellent service.

Skills

Problem solving
Attention to detail
Communication skills
Multi-tasking abilities
Adaptability

Responsibilities

Research and resolve credit card terminal issues
Listen to customer needs and build rapport
Diagnose issues through probing questions
Provide efficient and courteous customer service
Follow up on customer inquiries

Education

High school diploma or equivalent

Benefits

Equal Opportunity Employment
Opportunity for growth

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Shift4 Glassdoor Company Review

3.5

Shift4 DE&I Review

No rating

CEO of Shift4

Jared Isaacman

Approve of CEO

By Shift4

Shift4's mission is to empower our partners and customers with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE