Integration Operations Executive

An Integration Operations Executive at ShopBack is responsible for onboarding new merchants, managing relationships with them, and participating in negotiations alongside the Business Development team. Additionally, the role involves analyzing transaction data for accuracy, collaborating across the organization to optimize processes, and resolving merchant-related issues with the Customer Service team.

To become an Integration Operations Executive at ShopBack, candidates need to have a Bachelor’s Degree or be a fresh graduate. Those with experience in the e-commerce industry will have an added advantage. Skills in Microsoft Excel, strong communication abilities, and attention to detail are essential. A proactive problem-solving mindset is also important in this fast-paced startup environment.

ShopBack is committed to fostering growth and learning opportunities for its employees, especially for Integration Operations Executives. The company offers clear career progression paths that allow for taking on greater challenges, all designed to help you realize your professional ambitions while being part of a winning team.

The work culture at ShopBack for Integration Operations Executives emphasizes collaboration, openness, and continuous feedback. Employees are encouraged to express their ideas and work together to tackle challenges promptly, making it a dynamic and supportive environment where everyone can grow and improve every day.

Yes! At ShopBack, Integration Operations Executives enjoy competitive compensation based on performance and unique perks such as Flow Day Thursday, which allows flexibility to work from home or the office once a week. This approach helps in maintaining a healthy work-life balance while contributing effectively to the team's success.

When answering this question, focus on your interest in e-commerce and how ShopBack’s innovative approach to cashback aligns with your values. Mention your eagerness to contribute to a fast-paced company known for its dynamic environment.

Provide a specific example where you used data analysis to identify an issue, the steps you took to resolve it, and the ultimate outcome. Highlight how those skills can be applied in the Integration Operations Executive role at ShopBack.

Discuss your understanding of onboarding processes, including communication, training, and ensuring technical integration. Emphasize the importance of building long-term relationships and how you would ensure a smooth transition for the merchant.

Clearly outline your exposure to e-commerce platforms, focusing on tools you’ve used and insights gained through previous roles. Relate this experience to how it prepares you for the tasks of an Integration Operations Executive at ShopBack.

Discuss specific strategies you use for prioritization, such as making lists, assessing impact, or utilizing digital tools. Provide a scenario where this method significantly improved your productivity.

Talk about your conflict-resolution skills, emphasizing the importance of open dialogue. Explain a time you successfully navigated a disagreement and what you learned from the experience that could benefit your role at ShopBack.

Explain your methods for maintaining accuracy, such as checklists, peer reviews, or software tools. Use this as an opportunity to showcase how detail orientation is critical in the context of the Integration Operations Executive position.

Reflect on your experience with both verbal and written communication in previous roles. Describe how clear communication promotes teamwork and project success, and relate it to the collaborative culture at ShopBack.

Share specific resources you rely on, such as industry publications, webinars, or networking events. Emphasize your commitment to continuous learning, which aligns with ShopBack’s growth-focused culture.

Discuss the dynamic nature of the e-commerce sector, where challenges often arise. Stress the importance of being proactive and creative in finding solutions, and how you’re excited to bring this attitude to the role at ShopBack.