Job details

L1 Digital Operator

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital Network Operations Center (DNOC).

Essential Functions (Responsibilities):

Monitor the end-to-end distribution of Company digital video assets on NBC OTT Platforms
Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out
Digital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and more
Manually insert SCTE triggers into event-based livestreams
Clearly communicate with production teams to ensure broadcast standard execution of livestreams
Physical checks on endpoint devices and platforms to ensure assets are available as expected
Partner with engineering to monitor traditional and digital signal transmission
Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
Create and maintain strong working relationships with internal and external distribution partners
Scope of work includes VOD, Linear, and Live workflows

Qualifications

Bachelor’s degree and/or related experience
Minimum of one (1) year of previous industry, database, or related analytic experience
Minimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facility
Excellent computer skills
Excellent written and verbal communication skills

Eligibility Requirements

Interested candidate must submit a resume/CV through Company website to be considered
Must be willing to work in Stamford, CT
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Willingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operation
It is the policy of Company and Company’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Compensation: This is a full-time, onsite, hourly, non-exempt position with a pay rate of $32.89 per hour, based on a rotating 38-hour weekly schedule.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

NBCUniversal Glassdoor Company Review

4.0

NBCUniversal DE&I Review

No rating

CEO of NBCUniversal

Jeff Shell

Approve of CEO

Average salary estimate

$68340 / YEARLY (est.)

min

max

$68340K

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What You Should Know About L1 Digital Operator, NBCUniversal

If you’re looking to kickstart your career in the dynamic world of digital operations, the L1 Digital Operator position at NBCUniversal is a fantastic opportunity! Located in the heart of Stamford, Connecticut, this role is all about ensuring that a variety of NBCU's live, linear, and video on demand content flows smoothly to viewers through our OTT platforms. As part of a vibrant team, you will be responsible for real-time monitoring and support of streamed content, utilizing both visual checks and advanced digital tools in our Digital Network Operations Center (DNOC). You’ll get hands-on experience managing digital workflows—including the set-up of major events like the NBA games and the Olympics—while collaborating with production teams to meet broadcasting standards. This environment encourages you to build strong relationships with distribution partners, develop deep knowledge of distribution workflows, and tackle challenges head-on in a 24/7 operation. Plus, at NBCUniversal, we value diversity and authenticity, making it a great workplace where you can thrive. If you possess excellent communication skills and a relevant background, this role is waiting for you to bring your passion for media and technology to life!

Frequently Asked Questions (FAQs) for L1 Digital Operator Role at NBCUniversal

What are the key responsibilities of an L1 Digital Operator at NBCUniversal?

The L1 Digital Operator at NBCUniversal is critical in ensuring the seamless delivery of live and on-demand content. Responsibilities include monitoring the entire distribution process of digital video assets across various OTT platforms, performing real-time support and problem resolution during streaming events, and maintaining communication with production teams for live broadcasts. Additionally, you will handle tasks like setting up digital encoders for special events and ensuring availability of endpoints and content.