Staff Product Designer (contractor)

As a Staff Product Designer at Sidecar Health, you’ll lead end-to-end product design initiatives, focusing on improving the member onboarding experience and guiding members throughout their healthcare journeys. You’ll report to the VP of Member Experience and collaborate with cross-functional stakeholders to ensure a cohesive design that empowers users. Key activities include presenting design concepts, conducting user research, and iterating on your designs based on feedback to enhance user engagement.

To qualify for the Staff Product Designer position at Sidecar Health, you should have at least 7 years of design experience with a robust portfolio that showcases your impact on consumer-facing mobile and web applications. Additionally, you must exhibit proficiency in tools such as Figma or Sketch and possess strong collaboration skills to work effectively with Product Managers, Engineers, and Researchers. Excellent visual design skills and a strategic mindset are also essential.

The Staff Product Designer at Sidecar Health plays a crucial role in shaping the member experience by creating intuitive design solutions that help users navigate healthcare confidently. By conducting user research and usability testing, you’ll validate and refine design choices, ensuring that product features meet user needs. Your advocacy for user-centered design principles will guide the team in maintaining high-quality design practices across all initiatives.

For the Staff Product Designer role at Sidecar Health, you should be proficient in design tools like Figma, Sketch, or similar software. These tools will help you create high-quality, visually appealing designs and facilitate collaboration with team members. Familiarity with user research tools can also be advantageous as part of your design process.

The work environment for a Staff Product Designer at Sidecar Health is dynamic and collaborative, driven by a passionate team committed to transforming the health insurance industry. As part of a mission-driven organization, you’ll find yourself working alongside individuals with diverse backgrounds who are united in their goal to improve healthcare accessibility. The remote setting also offers flexibility, allowing you to contribute effectively from anywhere.

In an interview, focus on breaking down your design process into clear stages: research, ideation, prototyping, and user testing. Highlight how you gather user insights, collaborate with stakeholders, and iterate based on feedback to refine your designs. Discuss specific tools and methodologies you utilize to enhance collaboration and ensure user-centered outcomes.

Emphasize your openness to feedback and discuss how you incorporate it into your design process. Share an example where you received constructive criticism and how you adjusted your design based on that input to better meet user needs and align with business goals.

Select a challenging project that demonstrates your problem-solving skills. Describe the issues you faced, the steps you took to address them, and the successful outcome. Show how you learned from the experience and how it made you a more effective designer.

Discuss your method for prioritizing features based on user needs, business objectives, and technical feasibility. Mention how you involve stakeholders and use data-driven insights to make informed decisions about which features to focus on in your designs.

Choose a project where your design significantly enhanced user interactions. Detail the initial state of the product, the design solutions you implemented, and the metrics indicating improvement. This shows your ability to drive impactful change through design.

Discuss your preferred design tools, such as Figma or Sketch, and explain why you favor them. Illustrate how they help streamline your workflow, enhance collaboration with teams, and facilitate prototyping and iteration.

Highlight the importance of design systems and style guides in maintaining consistency. Discuss how you ensure that user interfaces are coherent across mobile and web applications while still being flexible to adapt to specific platform requirements.

Explain how you define success in terms of user engagement metrics, user feedback, and overall satisfaction. Describe any analytical tools you use to gather data that supports your design decisions and helps inform future iterations.

Clarify how critical user research is in understanding the needs and challenges of users. Discuss methods you employ to gather insights, such as surveys, interviews, and testing, and how you integrate findings into your design solutions.

Share how you keep abreast of industry trends through design blogs, communities, webinars, or networking events. Mention specific resources or platforms where you gain inspiration and knowledge, emphasizing your commitment to continual learning and improvement.