Senior Fleet Operations Engineer (NY or MI)
The Senior Fleet Operations Engineer plays a crucial role in ensuring the optimal performance and reliability of robotic units deployed at customer locations. This role requires electromechanical troubleshooting, repair, maintenance and upgrades of robotic hardware both remotely and physically at customer sites. It also requires software and communication skills to remotely monitor, troubleshoot, and validate changes to the systems. The ideal candidate will have a strong technical background in electromechanical systems, software systems, and experience working with robotics in various
- Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
- Support via phone and remote login to robots of 3rd party technicians performing work on robots
- Alert escalation support of robot issues via remote login to robots
- Contact customer stores to request help addressing issues with robots
- Remote support on 50% of weekend days
- Local travel within a 90 minute drive, up to 50% of time
- Domestic travel up to 10% of time
- 5+ years assembly or repair of complex electromechanical systems
- Troubleshooting video, networking, and computer systems
- Power user of web based live control tools
- Linux OS command line interface and shell scripting
- Strong English oral and written communication tools
- Ability to communicate effectively using collaborative messaging tools
- Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
- Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability
- Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments.
- Located in greater New York City area or Michigan
At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
Simbe Values: R. E. T. A. I. L.
Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.
Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.
Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.
Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.
Innovative - We are bold and innovative, with an intense focus on product design and user experience.
Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.
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As a Senior Fleet Operations Engineer at Simbe, you’ll be driving the future of retail technology from the comfort of your home or while on the road. Your role is essential in keeping our cutting-edge robotic units at peak performance, ensuring they run smoothly at customer locations. You'll not only troubleshoot and repair complex electromechanical systems, but you’ll also be involved in software monitoring and remote communications, enhancing the fluidity of operations. You'll get to travel to local customer stores to lead hands-on maintenance and upgrades, plus work remotely to support technicians whenever they face issues. We're looking for someone with over five years of experience who thrives in a fast-paced environment, tackling challenges head-on. Strong communication skills are a must; you'll need to coordinate with customers and team members while working on innovative solutions. It’s a balance of technical prowess and engaging customer focus that we're after. If you're someone who enjoys both working independently and being part of a dynamic team that values agility, creativity, and transparency, this position is perfect for you. Your work will directly impact how retailers operate and interact with their customers. With a competitive salary and benefits package, plus the chance to work with fascinating technology, Simbe offers a collaborative culture where your talents can shine. If you’re ready to make a difference and lead in the hands-on world of robotics, we’d love to have you join our team!
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