Job details

Customer Success Manager, Enterprise, APAC

Similarweb is a leading digital intelligence platform looking for a Customer Success Manager based in Singapore to manage Enterprise clients and provide data-driven insights.

Skills

Digital marketing experience
Analytical skills
Client relationship management
Presentation skills
Team collaboration
Self-motivation and results orientation

Responsibilities

Serve as the primary point of contact for clients, defining client success.
Onboard and train clients, enhance engagement, and promote Similarweb offerings.
Act as a trusted partner, providing support throughout the client partnership.
Manage customer relationships, ensuring account longevity and renewals.
Identify churn risks and implement retention strategies.
Engage clients with the platform based on insights.
Uncover upsell opportunities during client lifecycle.
Develop subject matter expertise across Similarweb solutions.

Education

Bachelor's degree in business, marketing, or related field

Benefits

Competitive compensation packages
Community-focused culture with regular outings
Career growth opportunities
Commitment to diversity and inclusivity

To read the complete job description, please click on the ‘Apply’ button

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Similarweb's mission is to empower its customers to win online. Our technology provides digital market intelligence for every website and mobile app, so you can understand, track and grow your market share.Come be part of the team that's disruptin...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Internet & Web Services

TEAM SIZE