Job details

Sales Operations Analyst

Sales Operations Analyst

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role/ The Opportunity:

As a Sales Operations Analyst, you will play a critical role in the APJ Operations team partnering with both Sales Leaders and Account Executives to drive success within the geo you support. This role will report to the Director of Sales Operations and work closely with the COO and all other parts of Operations, Deal Desk, Finance and the Sales team. Major areas of focus include CRM maintenance and hygiene, sales program implementation, customer satisfaction, assisting the Sales Leaders in your region and reporting.

What You’ll Do:

Support the sales process and sellers in facilitating account and opportunity accuracy
Ensure Data Quality and Integrity of data
Handle basic administrative functions within Salesforce, including account maintenance and other routine tasks
Research new Account Requests
Work with Partner Operations to ensure Deal Registrations are expedited with accuracy
Play a support role in the weekly, monthly, and quarterly cadence of sales team activities including QBRs, forecasting, pipeline generation, planning, and opportunity management

What You Need to Succeed

Complete regular Salesforce system audits
Act as a trusted advisor, helping guide our sales organization to outstanding sales practices and improved execution
Act as a Salesforce superuser to your business partners, ensuring they understand how to use the system and where the enablement materials are located
Collaborate with the COO of APJ on territory planning
Complete assigned responsibilities on time and with extremely high quality and attention to detail
Actively work with sales, revenue, and other cross functional teams as needed
Assist with Salesforce/ad-hoc administrative responsibilities

Additional Skills That Could Set You Apart:

2+ years of Sales or Business Operations experience in a high growth technology company.
Expert level Microsoft Excel skills
Microsoft Office Applications and Salesforce.com knowledge is a must

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Sitecore Glassdoor Company Review

4.1