Job details

Renewals Operations Manager

Sitetracker is looking for a Renewal Operations Manager (ideally based in Austin, TX) who is responsible for managing the renewal process for all of Sitetracker’s global customers.

This role is a critical part of the team that ensures our customers continue doing business with Sitetracker each year. This person will work with Sales, Customer Success, and Sitetracker leadership to ensure that all renewal steps are processed in a timely and expeditious manner. You will interface directly with the customer to gather key details related to the contract. As a Salesforce admin, you will also own the internal Salesforce process for managing renewals in our CRM.

The Skill Set:

High attention to detail while working in a fast-paced environment
Process oriented
Salesforce administrator (development experience not required)
Proficient in Excel, PowerPoint, Google Sheets, Google Slides
Ability to review contractual agreements to identify key commercial terms
Consistent tracking and reporting of key metrics
Cross collaboration within Sitetracker for adherence to internal processes

Within 60 Days, You'll:

Develop a deep understanding of Sitetracker’s renewal process, playbook, and metrics
Take ownership of renewal reporting
Develop and document a new go-forward playbook for managing the renewal process including (and up to) receiving payment

Within 180 Days, You'll:

Manage the renewal process for each renewal
Take operational ownership and be the go to expert and owner for all active renewal opportunities
Make recommendations on administrative and operational processes and tools to ensure contractual commitments are documented and obtained
Tighten up the process on receiving POs from customers
Be measured on how fast we invoice

Within 365 Days, You'll:

Take full ownership of the renewal playbook in terms of process, metrics, and executive reporting
Identify cross-functional processes that align internal teams on commitment and agreements
Analyze and streamline data captured in Sitetracker data Systems
Have improved the time it takes Sitetracker to get paid on renewals

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.

Sitetracker Glassdoor Company Review

4.5

Sitetracker DE&I Review

4.6

CEO of Sitetracker

Giuseppe Incitti

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Renewals Operations Manager, Sitetracker

Are you ready to take the reins as a Renewals Operations Manager at Sitetracker? This exciting role, ideally based in Austin, TX, is all about ensuring our global customers renew their contracts seamlessly year after year. As a vital part of the Sitetracker team, you’ll collaborate with Sales, Customer Success, and our leadership to ensure every step of the renewal process is handled with care and efficiency. You’ll be the friendly face talking directly to customers, gathering essential contract details, while also being our Salesforce admin ace—as you’ll own the internal Salesforce process for managing renewals in our CRM. We’re looking for someone with a keen eye for detail, a knack for process-oriented tasks, and proficiency in tools like Excel and Google Sheets. If you can read through contractual agreements and pinpoint key commercial terms, that's a plus! Within your first month, you’ll dive deep into our renewal process, all while developing a comprehensive playbook by your sixth month to streamline operations. By the time you hit the one-year mark, you’ll be our go-to expert on renewals, effectively managing the entire process from metrics to executive reporting. At Sitetracker, we’ve built a company that embodies a people-first culture and is shaping the future of project management in telecommunications and more. Join us to be a part of something big!

Frequently Asked Questions (FAQs) for Renewals Operations Manager Role at Sitetracker

What are the main responsibilities of a Renewals Operations Manager at Sitetracker?

As a Renewals Operations Manager at Sitetracker, your primary responsibility will be managing the renewal process for all global customers. This involves collaborating closely with different departments like Sales and Customer Success, and leading the renewal reporting. You'll also be tasked with ensuring timely contract renewals while maintaining adherence to internal processes.