Concession Team Member (Full Time) - SoHo (inside Bloomingdale's)

As a Concession Team Member at SKIMS, your primary responsibilities include creating exceptional shopping experiences for customers, providing styling and fit advice, and fostering a positive environment inside our shop at Bloomingdale's. You’ll be engaging with customers, processing transactions, and ensuring the shop is neatly presented throughout your shift.

To apply for the Concession Team Member position at SKIMS, you should be at least 18 years of age and have some experience in retail, sales, or the service industry. We value individuals with strong communication skills, a customer-first mindset, and a passion for our products and values. Flexibility, a team-player attitude, and the ability to multitask are also essential.

At SKIMS, we are committed to fostering a culture of continuous learning and development for our team members. As a Concession Team Member, you will receive comprehensive training that covers our product knowledge and customer engagement techniques. We also encourage sharing feedback and learning from each other, promoting personal growth within the team.

The work environment for a Concession Team Member at SKIMS is fast-paced and vibrant, particularly in our bustling SoHo location within Bloomingdale's. You will be surrounded by a supportive team that thrives on collaboration, encourages positive interactions, and focuses on delivering an exceptional experience every day.

Concession Team Members at SKIMS are expected to have a minimum of 12 hours of availability per week, including evenings, weekends, and holidays. The role requires flexibility as you may work across different zones within the shop to meet the needs of the business.

To provide exceptional customer service as a Concession Team Member, actively listen to customers' needs, engage them with genuine enthusiasm, and offer personalized styling and fit advice. Showing empathy and building rapport can make a significant impact on their shopping experience.

In handling a difficult customer situation, stay calm and professional. Listen to the customer's concerns, empathize with their frustrations, and work towards a solution that aligns with SKIMS values. Always aim to turn a negative experience into a positive outcome.

To meet sales goals, utilize product knowledge to effectively showcase SKIMS items, engage customers with tailored recommendations, and maintain a friendly rapport to encourage purchases. Regularly setting personal targets and staying motivated can also drive your success.

Adapting to a fast-paced retail environment requires strong multitasking skills and a flexible attitude. Prioritize tasks, stay organized, and remain positive throughout busy periods to ensure seamless service for customers.

Contributing to a positive team dynamic involves open communication, collaboration, and encouraging your teammates. By sharing ideas and maintaining a cheerful demeanor, you can uplift team morale and inspire others to perform their best.

The most important part of our brand values at SKIMS is fostering inclusivity and empowering customers through our products. Embracing diversity and understanding individual needs can create a meaningful impact in our community and enhance brand loyalty.

When styling a customer, start by asking about their preferences and needs. Provide insights based on their body type and style choices, and always be ready to suggest complementary items. Your goal should be to ensure they feel confident and excited about their selections.

To encourage customers to try on products, share personal experiences with SKIMS items, highlight unique features of specific pieces, and reassure them about the fit and comfort. Creating a welcoming and no-pressure environment helps build their confidence to try new styles.

What makes SKIMS different in the industry is our commitment to innovative solutions for all body types through stylish and effective products. Our focus on inclusivity and breaking traditional norms allows customers to embrace their individuality.

Effective time management during a busy shift involves prioritizing tasks, setting short-term goals, and delegating responsibilities when possible. Staying organized and maintaining a flexible mindset will help keep operations smooth and customers satisfied.