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Store Leader (People & Culture) - LA Flagship (Sunset Boulevard)

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

 

We set new standards with our game-changing product and are a driving force within pop-culture.


SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. As SKIMS continues to expand its retail presence. We are seeking an experienced and driven Store Leader with a strong focus on people, to drive the success and growth of our flagship NYC store.  

 

Job Summary: 

As the Store Leader of our flagship SKIMS store, you will be responsible for leading and developing a high-performing team to deliver an exceptional customer experience and drive business success. You will foster a positive, inclusive, and performance-driven culture where team members feel valued and inspired. The ideal candidate is a people-oriented leader with a passion for coaching, mentoring, and building strong teams that reflect the values and vision of SKIMS. 

 

Key Responsibilities: 

Team Leadership and Development: 

Lead, inspire, and develop a diverse and high-performing team of associates, supervisors, and department managers to achieve store goals and deliver exceptional customer service. 

Foster a positive and inclusive work environment that encourages collaboration, creativity, and accountability, promoting SKIMS’ core values. 

Conduct regular coaching sessions, performance evaluations, and feedback meetings to support team growth, skill development, and career advancement. 

Recruit, onboard, and train new team members to ensure a smooth integration into the SKIMS culture and operational standards. 

Employee Engagement and Retention: 

Create and implement engagement strategies to enhance team morale, job satisfaction, and retention rates. 

Recognize and reward high-performing team members to encourage excellence and maintain a motivated workforce. 

Develop and lead team-building activities, training programs, and development workshops to continuously build skills and knowledge. 

Customer Experience and Service Excellence: 

Champion the SKIMS customer experience by ensuring all team members are trained to provide personalized, attentive, and knowledgeable service. 

Address customer feedback and concerns promptly and professionally, turning potential issues into positive experiences. 

Act as a brand ambassador, setting the standard for customer interactions and creating a welcoming and inclusive shopping environment. 

Operational Excellence and Store Performance: 

Collaborate with the operations team to ensure all store processes, including inventory management, visual merchandising, and sales reporting, run smoothly and efficiently. 

Master Scheduling responsibilities and understanding of labor laws. 

Drive store sales and profitability by ensuring team members are knowledgeable about products, promotions, and company initiatives. 

Monitor and analyze sales performance, customer traffic, and other key metrics to identify opportunities for improvement and growth. 

Compliance and Safety: 

Ensure compliance with all company policies, procedures, and regulatory requirements, including health and safety standards, to maintain a safe and secure store environment. 

Conduct regular audits and reviews to ensure adherence to operational and safety standards. 

Qualifications: 

5+ years of experience in retail management with a strong focus on people management, team development, and customer service; experience in a flagship or high-volume location is highly desirable. 

Proven track record of building, leading, and developing high-performing teams in a dynamic retail environment. 

Exceptional interpersonal and communication skills, with the ability to inspire and motivate others. 

Strong problem-solving and conflict resolution skills, with a focus on creating positive outcomes. 

Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced environment. 

Proficiency in Microsoft Office Suite, retail management software, and HR management systems. 

 

 



$120,000 - $130,000 a year

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


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What You Should Know About Store Leader (People & Culture) - LA Flagship (Sunset Boulevard), SKIMS (CA)

Join SKIMS as a Store Leader for our LA Flagship store on Sunset Boulevard, where we're reshaping the future of underwear, loungewear, and shapewear! We're more than just a brand; we’re a community passionate about innovation and pop culture. In this exciting role, your mission will be to lead a dynamic and diverse team, ensuring that every customer has an unforgettable shopping experience. You’ll be at the forefront of fostering a vibrant and inclusive workplace culture that inspires creativity and collaboration among your team members. With your leadership skills, you'll conduct coaching sessions, implement effective engagement strategies, and help your team not just meet but exceed their goals. Efficiency is key in this fast-paced environment, so you’ll also collaborate closely with the operations team to streamline processes and drive sales performance. If you're a people-oriented leader with a talent for building strong teams and a passion for customer excellence, we’d love to have you on board to help us spread the SKIMS experience. Let’s change the way people think about clothing together!

Frequently Asked Questions (FAQs) for Store Leader (People & Culture) - LA Flagship (Sunset Boulevard) Role at SKIMS (CA)
What are the primary responsibilities of the Store Leader at SKIMS in LA?

As the Store Leader at SKIMS in Los Angeles, your primary responsibilities will include leading and developing a high-performing team to deliver exceptional customer experiences, creating employee engagement strategies to enhance job satisfaction, and collaborating with the operations team to ensure smooth store processes. You will also focus on compliance with company policies and promote a welcoming shopping environment.

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What qualifications are necessary for the Store Leader position at SKIMS?

To qualify as a Store Leader at SKIMS, you should have over 5 years of experience in retail management, with a strong emphasis on people management and customer service. A proven track record in building and leading high-performing teams, exceptional interpersonal skills, and the ability to thrive in a fast-paced environment are crucial for success in this role.

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What can I expect from the work culture as a Store Leader at SKIMS?

As a Store Leader at SKIMS, you can expect a culture that is inclusive, dynamic, and performance-driven. You will be part of a team that values collaboration, creativity, and accountability, all while delivering top-notch customer service. Your role will also involve creating engagement strategies to boost team morale and enhance retention rates.

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How does the Store Leader at SKIMS ensure compliance and safety in the store?

The Store Leader at SKIMS is responsible for maintaining compliance with all company policies and regulatory requirements by conducting regular audits and reviews. You will ensure that the store environment adheres to health and safety standards, making the workplace not only productive but secure for both employees and customers.

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What salary can I expect for the Store Leader position at SKIMS?

As a Store Leader at SKIMS, you can expect an annual salary in the range of $120,000 to $130,000. This competitive salary reflects the importance of the role and the commitment SKIMS has towards attracting experienced and driven candidates.

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Common Interview Questions for Store Leader (People & Culture) - LA Flagship (Sunset Boulevard)
How do you approach team development as a Store Leader?

When discussing team development, share specific strategies you use, such as regular coaching sessions and performance evaluations. Highlight your commitment to creating an inclusive culture where all voices are heard, and employees feel supported in their growth.

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Can you provide an example of how you've handled customer feedback in the past?

Use a specific example to illustrate your ability to turn negative customer feedback into positive experiences. Discuss the actions you took to address the concern and how it resulted in a satisfied customer.

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What strategies do you implement to boost employee morale?

Discuss initiatives you've implemented to enhance team spirit, such as team-building activities, recognition programs, or engaging training sessions. Highlight your understanding of the importance of employee morale in driving store success.

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How do you ensure operational excellence in your store?

Outline your methods for ensuring operational efficiency, like effective inventory management and adherence to sales processes. Discuss how you collaborate with your operations team and monitor key performance metrics.

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In what ways do you promote diversity and inclusion in the workplace?

Talk about specific initiatives you've launched or participated in to promote diversity and inclusion. Emphasize how this commitment benefits the team and customer experience.

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Describe a time you motivated a team during a challenging period.

Select a challenging time in your career and describe the motivational techniques you used, such as transparent communication and support initiatives, to keep the team engaged and focused.

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How do you ensure that your staff is knowledgeable about the products?

Explain your approach to product training, such as regular training sessions or hands-on experiences. Discuss how you reinforce product knowledge to enhance customer service.

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What is your experience with conflict resolution in a retail environment?

Provide examples of conflicts you have successfully resolved within your team or with customers. Emphasize your skills in mediation and finding common ground.

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How do you stay current with retail trends and customer preferences?

Discuss your strategies for staying informed about industry trends, such as following reputable sources, participating in industry associations, or networking with other leaders.

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What metrics do you prioritize to assess store performance?

Identify key performance indicators (KPIs) you focus on, such as sales performance, customer traffic, and employee engagement scores. Explain how you use this data to drive improvements.

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Skims is a manufacturer and retailer specializing in undergarments and loungewear designed to enhance body shape, offering a variety of bodysuits, shapewear, and underwear in styles and shades that cater to different body types.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 12, 2024

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