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Store Supervisor (Sales) - 5th Avenue Flagship

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

 

We set new standards with our game-changing product and are a driving force within pop-culture.


We’re looking for a Sales Supervisor  for our Flagship 5th Avenue store to help the team grow, succeed, and deliver an amazing customer experience. 

Reporting to the Assistant Store Leader, you’ll be hands-on with the team every day, giving direct support and feedback to help them hit their goals and improve their performance. You’ll be a key player in building a motivated, high-performing team that’s excited to work together and serve our customers. 

 

Your Day to Day: 

·      Give daily feedback to help team members meet their goals and provide great service to customers. 

·      Observe areas where team members can improve and provide feedback to help them grow. 

·      Lead by example—show the team what great customer service looks like and set the standard for performance. 

·      Utilize sales reporting and systems to identify and track employee performance.  

·      Help lead team meetings and training sessions to improve customer service and sales skills.

·      Support new hires during onboarding, making sure they know what’s expected and how to succeed from day one! 

·      Address performance issues right away, offering guidance and support to help ensure team members consistently deliver expectations of the customer experience. 

·      Work with the store leadership team to identify team members who need additional support, training, or coaching. 

·      Create a positive work environment where the team feels supported, motivated, and excited to come to work.

·      Ensure cash management procedures are in place. A key holder of the store.  

 

We’d Love to Hear from You If You Have: 

·      Experience in a supervisory or coaching role in retail, with a focus on helping team members improve and develop their sales driving and customer service skills.

·      A passion for helping others succeed, with the ability to give simple, clear feedback in a positive way.

·      Great communication skills and a natural ability to connect with people and provide support in the moment. 

·      A strong work ethic, setting a good example for others by providing exceptional customer service. 

·      Solid organizational skills and the ability to juggle coaching duties with other tasks in a busy retail environment.

·      A team player who can work well with others to ensure everyone’s meeting expectations. 

·      Flexibility to work evenings, weekends, and holidays based on store needs. 

 

What is expected of you 

·      Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds. 

·      Have a minimum of 40 hours of availability per week that supports the needs of the business, including: nights, weekends, and holidays as well as overtime where applicable. 

·      Must regularly stand and move around all areas of the store and be accessible to customers. 

 

Does not want to be an influencer 

 

 

 

 


$30 - $30 an hour

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


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Average salary estimate

$62400 / YEARLY (est.)
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$62400K
$62400K

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What You Should Know About Store Supervisor (Sales) - 5th Avenue Flagship, SKIMS (CA)

At SKIMS, a trailblazer in innovative underwear, loungewear, and shapewear, we believe in setting new standards within pop culture. We’re on the lookout for a dynamic Store Supervisor (Sales) for our 5th Avenue Flagship store in New York, New York. This role is a fantastic opportunity for someone passionate about leading a team to success and delivering a phenomenal customer experience! As a pivotal support to the Assistant Store Leader, you’ll be right in the mix with our enthusiastic crew, helping them achieve their goals and elevate their performance every day. Your responsibilities will include providing valuable feedback to team members, demonstrating top-notch customer service, leading team meetings, and ensuring new hires feel welcome and prepared from day one. You’ll be instrumental in nurturing a motivated, high-performing environment where every team member is excited to contribute. Your ability to identify areas for improvement and provide the right coaching can make all the difference in our daily sales. With your strong communication skills and a knack for connecting with others, you’ll inspire your team to meet our high standards and create a shopping experience our customers will love. Plus, your organizational skills will help you balance various responsibilities seamlessly. If you’re ready to take the lead in fostering a supportive and energetic work atmosphere, we want to hear from you! Join SKIMS in redefining comfort and style, while being part of a diverse and inclusive culture that thrives on innovation and excellence.

Frequently Asked Questions (FAQs) for Store Supervisor (Sales) - 5th Avenue Flagship Role at SKIMS (CA)
What are the primary responsibilities of a Store Supervisor (Sales) at SKIMS?

The Store Supervisor (Sales) at SKIMS is responsible for coaching team members, ensuring exceptional customer service, leading training sessions, and providing daily feedback to help the store meet its performance goals. Additionally, you'll be integral in creating a positive work environment and maintaining effective cash management procedures.

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What qualifications are needed for the Store Supervisor (Sales) position at SKIMS?

To succeed as a Store Supervisor (Sales) at SKIMS, candidates should have prior supervisory or coaching experience in retail, excellent communication skills, strong organizational abilities, and a proven track record of delivering great customer service. Flexibility to work various shifts, including evenings and weekends, is also essential.

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How can I excel as a Store Supervisor (Sales) at SKIMS?

Excelling as a Store Supervisor (Sales) at SKIMS involves leading by example, effectively communicating with your team, providing constructive feedback, and being proactive in addressing performance issues. Cultivating a supportive atmosphere and continuously developing your team's skills will also contribute to your success in this role.

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What personal qualities are valued in a Store Supervisor (Sales) at SKIMS?

SKIMS seeks Store Supervisors (Sales) who are passionate about coaching and motivating others. You should have a strong work ethic, be a team player, and possess the ability to connect with customers and team members alike. Adaptability, positivity, and strong interpersonal skills are highly valued in this role.

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What does the team dynamic look like for a Store Supervisor (Sales) at SKIMS?

As a Store Supervisor (Sales) at SKIMS, you'll be part of a collaborative and energetic team that encourages each member to perform at their best. Your role will involve working closely with your colleagues to foster a positive culture, provide encouragement, and ensure everyone feels valued and supported.

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Common Interview Questions for Store Supervisor (Sales) - 5th Avenue Flagship
Can you describe your leadership style as a Store Supervisor (Sales)?

When answering this, focus on how your leadership style fosters collaboration, encourages communication, and supports team development. Provide examples of how you've successfully motivated team members in the past.

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How do you handle underperforming team members in retail?

Emphasize your approach to identifying areas for improvement, offering constructive feedback, and providing the necessary support and training. It's important to show that you prioritize open communication and making your team feel valued.

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What strategies would you implement to improve sales at SKIMS?

Discuss specific sales strategies you'd use, like setting performance targets, leading by example, running team training sessions, and analyzing sales data to identify trends and opportunities for growth.

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How would you ensure a positive customer experience in the store?

Highlight the importance of excellent customer service, team training, and leading by example. Share how you actively listen to customer feedback and optimize team performance to meet customer expectations.

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What techniques do you use to motivate your team?

Talk about your ability to recognize individual contributions and accomplishments, and how you celebrate successes as a team. You may also want to mention creating a supportive environment where team members feel comfortable sharing ideas.

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How do you prioritize your daily tasks in a busy retail environment?

Explain your approach to time management, emphasizing the importance of planning, delegating tasks, and remaining flexible to tackle unexpected issues as they arise.

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Can you give an example of a time you resolved a conflict in the workplace?

Share a specific scenario where you effectively mediated a conflict, focusing on your communication skills and the steps you took to reach a resolution while maintaining team morale.

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What experience do you have with sales reporting and systems?

Discuss your familiarity with various sales reporting tools, explaining how you've used them to track performance metrics and generate actionable insights for improving team performance and customer service.

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How do you support new hires during their onboarding process?

Emphasize your approach to welcoming new team members, outlining how you provide clear expectations, hands-on training, and ongoing support to help them feel comfortable and confident in their roles.

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What do you believe is the key to building a high-performing team?

Discuss the vital elements such as effective communication, trust, ongoing feedback, and shared goals. Share your philosophy on creating a team culture that promotes engagement, accountability, and collective success.

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Skims is a manufacturer and retailer specializing in undergarments and loungewear designed to enhance body shape, offering a variety of bodysuits, shapewear, and underwear in styles and shades that cater to different body types.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 5, 2025

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