Sales System Manager

Job Summary:

As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.

We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

•   Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).

•   Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.

•   Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.

•   Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.

•   Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.

•   Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.

•   Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.

•   Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.

•   Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.

•   Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.

•   Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.

•   Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.

In the first week, expect to:

•   Onboard and integrate into Toptal.

•   Rapidly begin learning about Toptal’s history and vision.

•   Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.

•   Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.

In the first month, expect to:

•   Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.

•   Explore Toptal’s tools and resources to understand how they are currently used.

•   Familiarize yourself with Toptal’s Sales tools and tech stack.

•   Familiarize yourself with the sales processes and systems workflows.

•   Familiarize yourself with existing Sales Operations and Systems processes.

•   Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.

In the first three months, expect to:

•   Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.

•   In partnership with the Engineering team, build and manage salesforce objects and workflows.

•   Begin to identify areas for improvement on existing processes and scope additional opportunities.

•   Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.

In the first six months, expect to:

•   Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.

•   Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.

In the first year, expect to:

•   Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.

•   Be the subject matter expert for all sales systems and tool questions and intricacies.

•   Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.

Qualifications and Job Requirements:

•   Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.

•   5 years of experience in sales operations, CRM administration, or a related field.

•   Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).

•   Experience with sales process design, implementation, and optimization.

•   Salesforce Administrator certification is strongly preferred.

•   Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.

•   Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.

•   Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

•   Highly organized with the ability to manage multiple projects simultaneously.

•   Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.

•   Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.

•   Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.

•   Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.

•   Coachable. This role requires the ability to synthesize feedback and put it into action.

•   Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.

•   Trusted Business Partner. You must be relationship-driven.

•   Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.

•   You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.

•   Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

•   You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.