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Retail Showroom Manager

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi is seeking a dynamic and experienced Retail Showroom Manager to oversee the operation of our flagship Jacuzzi Group Outlet in Chino, CA. This role offers a unique opportunity to launch and lead a high-profile location with the potential to evolve into a multi-store leadership position as we expand our retail presence across the Inland Empire region.

The ideal candidate will showcase outstanding operational insight, effective leadership skills, and a dedication to enhancing customer satisfaction and fostering business growth.

Responsibilities

  • Oversee all elements of the Chino showroom to guarantee seamless daily operations.
  • Implement strategies to meet sales and profitability objectives, all while upholding exceptional customer service standards.
  • Oversee inventory levels to guarantee product accessibility and effective stock management.
  • Recruit, train, and mentor a team of sales associates and support staff.
  • Resolve customer concerns efficiently, upholding the brand's reputation for excellence.
  • Manage store budgets, including payroll, operational expenses, and marketing activities.
  • Track and report on key performance indicators (KPIs) such as sales, conversion rates, and customer satisfaction.
  • Collaborate with senior leadership to assist in opening additional stores in the Inland Empire region.

Compensation: starting at $100,000 annual salary + bonus

  • Bachelor’s degree in Business, Retail Management, or a related field preferred.
  • Minimum 5 years of experience in retail management, preferably in a high-value or luxury goods environment.
  • Proven track record of achieving sales targets and operational excellence.
  • Strong leadership and team development skills.
  • Exceptional customer service and conflict resolution abilities.
  • Proficiency in retail management software and CRM tools.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Experience managing or opening multiple retail locations.
  • Knowledge of the spa, wellness, or luxury goods industry.
  • Positive work culture
  • 401(k) with matching program
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Average salary estimate

$100000 / YEARLY (est.)
min
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$100000K
$100000K

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What You Should Know About Retail Showroom Manager, Jacuzzi Group

Jacuzzi Bath Remodel, a dynamic and fast-growing segment of the renowned Jacuzzi Group, is on the lookout for a talented Retail Showroom Manager to take the helm of our flagship outlet in Chino, CA. If you have a knack for leadership and a passion for delivering exceptional customer experiences, this could be the perfect opportunity for you. In this role, you'll be responsible for ensuring smooth daily operations, overseeing inventory, and implementing effective sales strategies to meet profitability goals while upholding our high standards of customer satisfaction. You'll work closely with a dedicated team of sales associates, recruiting, training, and mentoring them to achieve greatness. Your insights will drive our store's budget management and marketing initiatives, while your analytical skills will help track key performance indicators that lead to our success. As we look to expand further into the Inland Empire region, your role will be integral in collaborating with our senior leadership team on these exciting opportunities. So, if you're ready to bring your retail management experience to a brand that is synonymous with quality and luxury, we invite you to apply for the Retail Showroom Manager position at Jacuzzi Bath Remodel.

Frequently Asked Questions (FAQs) for Retail Showroom Manager Role at Jacuzzi Group
What are the responsibilities of a Retail Showroom Manager at Jacuzzi Bath Remodel?

As a Retail Showroom Manager at Jacuzzi Bath Remodel, you will oversee the daily operations of our Chino outlet, focusing on customer satisfaction, sales, and staff management. Key responsibilities include implementing sales strategies, managing inventory levels, resolving customer concerns, and training your team to provide exceptional service. Additionally, you'll be responsible for managing the store budget and tracking performance indicators.

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What qualifications do I need to become a Retail Showroom Manager at Jacuzzi Bath Remodel?

To be considered for the Retail Showroom Manager position at Jacuzzi Bath Remodel, candidates should ideally hold a Bachelor’s degree in Business, Retail Management, or a related field. A minimum of five years of retail management experience, preferably in high-value or luxury goods, is essential, along with strong leadership and exceptional customer service skills.

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What opportunities for advancement exist for a Retail Showroom Manager at Jacuzzi Bath Remodel?

A Retail Showroom Manager at Jacuzzi Bath Remodel has significant opportunities for advancement. As our company continues to expand in the Inland Empire region, successful managers may have the chance to take on multi-store leadership roles, further developing their careers while contributing to the company's growth.

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What benefits does Jacuzzi Bath Remodel offer to its Retail Showroom Managers?

Jacuzzi Bath Remodel offers a competitive compensation package to its Retail Showroom Managers, starting at an annual salary of $100,000 plus bonuses. Additional benefits include a 401(k) matching program, health, dental, vision, and life insurance, paid time off, and exclusive employee discounts, fostering a positive work culture.

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How does Jacuzzi Bath Remodel ensure exceptional customer service?

At Jacuzzi Bath Remodel, exceptional customer service is at the heart of our mission. As a Retail Showroom Manager, you will play a key role in training your sales team to meet high standards. You'll also implement customer feedback mechanisms, actively resolving concerns, and maintaining the brand’s reputable image for excellence in service.

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Common Interview Questions for Retail Showroom Manager
Can you describe your experience managing a retail team?

Highlight your past experiences leading a retail team, focusing on recruitment, training, and mentoring processes. Be specific about how you developed your team to exceed sales targets and enhance customer service skills.

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How do you handle conflicts within your team?

Talk about your conflict resolution strategies, emphasizing the importance of open communication and collaborative problem-solving. Offer an example where you successfully turned a conflict into a positive outcome.

Join Rise to see the full answer
What strategies do you use to achieve sales targets?

Discuss specific strategies you've employed in previous roles, such as incentivizing your sales team, utilizing data analysis to track performance, and refining sales techniques based on customer interactions.

Join Rise to see the full answer
How do you ensure high standards of customer satisfaction?

Explain how you implement feedback systems, customer service training for your team, and your hands-on approach in resolving customer issues to uphold high satisfaction levels.

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What role do you think inventory management plays in retail success?

Emphasize the importance of effective inventory management in ensuring product availability, minimizing waste, and driving sales. Provide an example of how you've successfully managed inventory in the past.

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Can you share a time when you turned around a struggling store?

Detail a specific instance where you assessed a store's performance, identified issues, and implemented changes that improved sales and customer satisfaction, showcasing your leadership skills.

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How do you keep up with retail trends, and how do you apply them?

Discuss your methods for researching retail trends, such as attending workshops, networking, and using industry publications. Explain how you've applied these trends to increase sales or improve store operations.

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Why do you want to work for Jacuzzi Bath Remodel?

Articulate your admiration for the Jacuzzi brand and its legacy. Mention how your values align with the company’s commitment to quality and customer satisfaction and how you can contribute to its growth.

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What is your approach to managing budgets and expenses?

Share your experience with budget management, including setting financial goals, tracking expenses, and making data-driven decisions to enhance profitability while maintaining quality.

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How would you describe your leadership style?

Reflect on your leadership style, emphasizing traits like being supportive, goal-oriented, and communicative. Provide an example of how this style has been effective in a previous role.

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Founded in 1915 and headquartered in Chino Hills, California is a manufacturer and distributor of branded spa and hot tub products.

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Full-time, on-site
DATE POSTED
January 4, 2025

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