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Endoscopy Unit Coordinator (Full Time Days)

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Under the direction of the Registered Nurse, the Unit Coordinator is primarily responsible for controlling patient flow, providing health care to patients, communicating with team members to ensure efficiency while promoting efficient customer service, patient and physician satisfaction. The Unit Coordinator participates in data collection, planning and implementation to improve patient flow and care.

ESSENTIAL FUNCTIONS:   

  • Facilitates communications between members of the health care team, other departments, patient, family, and visitors.
  • Welcomes and/or assists all individuals when they arrive in the unit/department in a professional, friendly and efficient manner.
  • Demonstrates ability to support computer technology by acting as an expert resource for physicians and staff.
  • Assembles, maintains, and coordinates all activities and processes related to the patient’s medical record (chart) according to policy.
  • Completes assigned clerical duties related to the admission, transfer and discharge processes.
  • Accurately enters orders, charges and charge postings.
  • Participates in all hospital required audits or data collection as directed.
  • Schedules, coordinates and ensures patient timeliness for department procedures
  • Works with storeroom, purchasing agents and department Manager to maintain a working par level. Orders supplies and equipment while still respecting department budget
  • Operates, maintains, and troubleshoots all office equipment including computer, fax machine, and printers.
  • Maintains a current, accurate and cost effective inventory of unit/department of office supplies and forms.
  • Maintains unit/department logs and statistics. Performs chart audits or data collection as directed.
  • Provides care for patients basic needs such as assisting in ambulation, ADL’s, and bathroom assistance.
  • Obtain vital signs and report to attending nurse.
  • Participates in activities which promote personal/professional development.
  • Serves on assigned committees.
  • Complies with established chain of command for work related problems.
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
  • Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
  • Complies with Network and departmental policies regarding attendance and dress code.
  • Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

OTHER FUNCTIONS:

  • receives sorts, sends and delivers mail and procedural supplies as necessary.
  • Assumes responsibility for maintaining a clean and orderly environment.
  • Demonstrates the ability to use appropriate computer software.
  • Participates in the orientation and training of staff.
  • Assists as needed with basic department stocking.
  • Supports department by assisting with stretcher cleaning based on hospital protocol
  • Other related duties as assigned.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

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What You Should Know About Endoscopy Unit Coordinator (Full Time Days), Sluhn

At St. Luke's, we're looking for a passionate and dedicated Endoscopy Unit Coordinator to join our team in Bethlehem, PA. As a pivotal part of our health care family, you'll control patient flow and deliver exceptional care under the guidance of our Registered Nurse. Your day-to-day responsibilities will include fostering effective communication among the healthcare team, patients, and their families, and ensuring that everyone feels welcome and supported upon their arrival. You’ll act as a tech-savvy resource for physicians and staff, managing patient records meticulously and coordinating admission, transfer, and discharge tasks with ease. You will also play a critical role in enhancing patient experience by scheduling procedures promptly and maintaining inventory efficiently. Your abilities to track unit statistics and support patient needs will directly contribute to our mission of excellence in care. Plus, you’ll be part of a community that values professional development, allowing you to sharpen your skills while making a positive impact every day. If you're ready to take on this fulfilling challenge, St. Luke's is excited to hear from you!

Frequently Asked Questions (FAQs) for Endoscopy Unit Coordinator (Full Time Days) Role at Sluhn
What are the main responsibilities of the Endoscopy Unit Coordinator at St. Luke's?

The Endoscopy Unit Coordinator at St. Luke's is responsible for controlling patient flow, enhancing communication within the healthcare team, and providing vital support in patient care. They manage patient records, coordinate admissions and discharges, schedule procedures, and handle clerical duties while ensuring a pleasant environment for patients and their families.

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What qualifications do I need to apply for the Endoscopy Unit Coordinator position at St. Luke's?

Candidates applying for the Endoscopy Unit Coordinator position at St. Luke's should ideally have a background in healthcare, particularly experience in patient coordination or administrative roles within a medical setting. Strong communication skills, proficiency with technology, and a commitment to service excellence are also essential qualities for this role.

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How does the Endoscopy Unit Coordinator contribute to patient satisfaction at St. Luke's?

The Endoscopy Unit Coordinator directly impacts patient satisfaction by facilitating communication, providing assistance, and ensuring that all procedures are conducted smoothly and efficiently. By supporting healthcare teams, managing patient's needs, and maintaining an inviting atmosphere, they help create a positive experience for everyone involved.

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What are some key skills needed for the Endoscopy Unit Coordinator role at St. Luke's?

Key skills for the Endoscopy Unit Coordinator at St. Luke's include excellent communication, strong organizational abilities, proficiency with computer systems, and the capability to multitask effectively. Customer service and teamwork are also crucial for fostering a supportive environment for patients and healthcare staff.

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Is there an opportunity for professional development as an Endoscopy Unit Coordinator at St. Luke's?

Absolutely! At St. Luke's, we promote personal and professional growth for our employees, including the Endoscopy Unit Coordinator. You’ll have opportunities to participate in training sessions, workshops, and committees that help you develop your skills and advance your career within the health network.

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Common Interview Questions for Endoscopy Unit Coordinator (Full Time Days)
What experience do you have in patient coordination or similar roles?

In answering this question, provide specific examples where you've had a direct impact on patient flow or assisted in coordinating care. Highlight any particular systems or processes you implemented that led to positive outcomes.

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How do you prioritize tasks in a busy healthcare environment?

Discuss your strategies for time management and give examples of how you've successfully balanced competing priorities. Mention any tools or methods you use to stay organized and ensure that tasks are completed efficiently.

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Describe a time when you had to handle a difficult patient or family member.

This is a chance to showcase your conflict resolution skills. Talk about a specific incident, the steps you took to address their concerns, and the ultimate resolution that led to patient satisfaction.

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What steps do you take to ensure accurate record-keeping?

Emphasize your attention to detail and your understanding of the importance of maintaining accurate medical records. Describe processes you follow to enter data correctly, verify information, and ensure compliance with policies.

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Can you provide an example of how you improved patient care in a previous role?

Share a specific example that illustrates your proactive approach to patient care. Discuss any initiatives you launched or processes you streamlined that led to better patient outcomes.

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How do you collaborate with medical staff to enhance patient care?

Highlight your communication skills and teamwork experience. Provide an example of how you've effectively partnered with medical staff to achieve common goals and improve the patient experience.

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What do you think are the most important qualities of an Endoscopy Unit Coordinator?

Talk about key qualities such as strong communication, empathy, organizational ability, and a patient-centered mindset. You can elaborate on how these qualities play a crucial role in the daily operations of the unit.

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How do you manage stress in a high-pressure environment?

Share techniques you use to manage stress effectively, such as deep breathing, taking breaks, or prioritizing tasks. Mentioning experiences where you've successfully navigated stressful situations can strengthen your answer.

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What is your familiarity with medical software and record-keeping systems?

Be honest about your experience with medical software. If you have experience, provide examples of the platforms you've used and how you've applied them to improve workflow. If not, express your willingness to learn new systems quickly.

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Why do you want to work as an Endoscopy Unit Coordinator at St. Luke's?

Convey your passion for healthcare and the values of St. Luke's. Discuss what attracted you to this position specifically, and how your skills and goals align with the mission of the organization.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 8, 2025

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